Re: Redeem free simspoint on Thesims3.com

Hello, i have been directed here for help.
I have recently bought a few expansion packs and stuff packs for the sims 3. They all work just fine but i remembered there was an option for getting 500 free simpoints for every EP and SP you register on the official sims 3 store site. I went there and logged in with my ea account and after i registered the first pack i got a pop up notification that i can now redeem my 500 free simpoints for registering the pack. I clicked on the pop up but i did not get the simpoints. I proceeded to register other packs and i did not even get the pop ups. I also don’t have any screenshots because i did not know that by clicking on the pop up the option to redeem it would be gone.

So now i have all of the expansions packs and most of the stuff packs but no points from them. I cannot find the option to redeem simpoints from them anymore. The ea team told me that they do not give that kind of promotion but i know there is this promotion on the sims 3 store site. I am wondering how do i get these simpoints?