Not happy with support

------------------ System Information ------------------

Time of this report: 4/6/2013, 11:04:59       

Machine name:

Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)           

Language: English (Regional Setting: English)

System Manufacturer: To Be Filled By O.E.M.       

System Model: To Be Filled By O.E.M.               

BIOS: Default System BIOS          

Processor: Intel(R) Core(TM)2 Quad CPU    Q6700  @ 2.66GHz (4 CPUs), ~2.6GHz             

Memory: 4096MB RAM Available OS Memory: 3264MB RAM          

Page File: 1828MB used, 4694MB available        

Windows Dir: C:\Windows    

DirectX Version: DirectX 11

DX Setup Parameters: Not found   

User DPI Setting: Using System DPI  

System DPI Setting: 96 DPI (100 percent)    

DWM DPI Scaling: Disabled     

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------ DxDiag Notes ------------      

Display Tab 1: No problems found.        

Sound Tab 1: No problems found.        

Sound Tab 2: No problems found.          

Input Tab: No problems found.

-------------------- DirectX Debug Levels --------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

--------------- Display Devices ---------------          

Card name: ATI Radeon HD 4800 Series       

Manufacturer: Advanced Micro Devices, Inc.          

Chip type: ATI display adapter (0x9442)           

DAC type: Internal DAC(400MHz)         

Device Key: Enum\PCI\VEN_1002&DEV_9442&SUBSYS_026A1043&REV_00     

Display Memory: 1881 MB   

Dedicated Memory: 505 MB      

Shared Memory: 1375 MB       

Current Mode: 1152 x 864 (32 bit) (60Hz)       

Monitor Name: Generic Non-PnP Monitor      

Monitor Model: unknown         

Monitor Id:        

Native Mode: unknown        

Output Type: HD15        

Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap

Driver File Version: 8.17.0010.1124 (English)     

Driver Version: 8.961.0.0        

DDI Version: 10.1       

Driver Model: WDDM 1.1  

Driver Attributes: Final Retail   

Driver Date/Size: 4/6/2012 03:21:52, 909312 bytes        

WHQL Logo'd: Yes    

WHQL Date Stamp:  

Device Identifier: {D7B71EE2-D702-11CF-9777-6022BEC2C535}          

Vendor ID: 0x1002          

Device ID: 0x9442          

SubSys ID: 0x026A1043        

Revision ID: 0x0000  

Driver Strong Name: oem28.inf:ATI.Mfg.NTx86.6.1:ati2mtag_RV7X:8.961.0.0😛ci\ven_1002&dev_9442     

Rank Of Driver: 00E62001        

Video Accel: ModeMPEG2_A ModeMPEG2_C   

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}:

Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                     

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}:

Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB

VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                     

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                     

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                     

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                     

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                     

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                     

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                     

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                     

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=       

D3D9 Overlay: Not Supported            

DXVA-HD: Not Supported       

DDraw Status: Enabled         

D3D Status: Enabled         

AGP Status: Enabled