Origin and store content issues following macOS update to Ventura 13.4
Hi--apologies if this shouldn't be its own topic or is otherwise in the wrong place, but here goes:
After updating macOS yesterday to Ventura 13.4, Origin stopped working for me. It wouldn't let me sign in, wouldn't let me work offline, and had to be force quit to close. Uninstalling, redownloading, and reinstalling Origin resolved the issue of not being able to log in or work offline, and I can now sign in, load the launcher, and load the game, though Origin does still need to be force quit to exit afterwards, as it becomes unresponsive once the game is quit.
Worse, when I do load the game, none of my store worlds (I had all of them except for Barnacle Bay) are present, and the majority (~75%) of my other store content is missing. It looks as though only articles downloaded and installed within the last couple of months are present. I have tried the following without success:
1. Moving /The Sims 3 to desktop, starting the launcher to create a new folder, logging into the store with the same ID, and trying to download one item from the store--I receive the error shown in the attached screenshot.
2. Restoring the Downloads, InstalledWorlds, and WorldCaches folders from a backup made mid-April.
3. Keeping Origin in offline mode.
Machine specs:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro16,1
Processor Name: 8-Core Intel Core i9
Processor Speed: 2.4 GHz
Number of Processors: 1
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache: 16 MB
Hyper-Threading Technology: Enabled
Memory: 64 GB
System Firmware Version: 1968.120.12.0.0 (iBridge: 20.16.5058.0.0,0)
OS Loader Version: 577~170
System Software Overview:
System Version: macOS 13.4 (22F66)
Kernel Version: Darwin 22.5.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: ************
User Name: ************
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 5 hours, 1 minute
Any help is deeply appreciated. I feel like I'm running out of tricks here!
@6f2ae57bac50a77e Thanks for the screenshot, which shows the cause of the error: the launcher isn't even seeing the Sims 3 base game as installed. (All the icons along the bottom of the launcher are grayed out.) This is or at least has been due to some missing .plist files, which you should be able to restore, for the base game at least, by repairing Sims 3. Please run the Origin reset tool first:
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
The repair option shows when you open your Origin library and right-click the Sims 3 icon.
However, it's certainly possible that uninstalling Origin removed the .plist files, and they were present when this problem started. So please let me know if this doesn't help and we can go from there. Please also let me know whether the launcher's base game icon lights up after the repair.
