origin
Hi, i have a basic membership with origin and the sims 3 says its included, which i was able to download and install even the packs with it. but whenever i try to launch the game to play, i get an er...
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@SamanthaF97 Where exactly in the process of trying to launch the game do you see the error? Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
this is the dxdiag i ran.
@SamanthaF97 Your dxdiag lists a couple of errors related to .NET, although it's not clear which version is throwing the error. So please start by running a couple of basic checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, and manually run any pending Windows updates. Hit Windows key-i, select Update & Security, and click the button to check for updates. Then download and run the .NET repair tool from Microsoft:
https://www.microsoft.com/en-us/download/details.aspx?id=30135
Even though the download page doesn't say so, it's supported in Windows 8.1.
When you're done, test the game. If it still doesn't work, please run another dxdiag.
when i'm opening up powershell it just comes up blue and when i try to paste it just goes off completely.
@SamanthaF97 I'm not sure what you mean. Can you please post a screenshot? Hit Windows key-shift-S and drag your cursor over the section of screen you want to capture. Then open Paint and crtl-V to paste the screenshot.
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