Packs not showing on sims 3 launcher

Hello, 6 of my 7 packs do not show on my sims launcher but are on my EA app. When i click on install the packs not showing it just brings me back to the Sims 3 page on the EA app. I uninstalled the...

bug

technical issues

Yachal84

Seasoned Newcomer

9 months ago

im having a simular issue with World Adventures... I bought it through app says its there but cant launch it...I was having issues the other day with just downloading and installing it... i was issued a refund told to repurchase it but i cant even do that...no idea what to do....

EA_Solaire
Community Manager
9 months ago
Hi Yachal84

If you've submitted a refund on this but you aren't able to re-purchase it, we'll need live support to look this over and be sure the pack was fully removed from your account.

You can submit a help request here so they can take a look with you.