Paid 760 SimPoints twice
I bought ‘Skylight Studio of Performing Arts’ in the daily deal. The 760 SimPoints were debited twice and the studio is also shown twice in my purchase history. I clicked on Buy when I wasn't logged ...
Forum Discussion
Unfortunately the support said that there is no refund in this case. It took over 1 hour for the guy to understand that it was about SimPoints in the Sims 3 Store. Not about real money credit.
EA_Solaire
Community Manager
Community ManagerSorry you're having troubles with this! A duplicate purchase of SimsPoints can be refunded, however we can't process that for you here on the forums as we don't have access to your billing details.
Can you try with live support again please through a brand new help request so they can take another look with you? I'd also recommend attaching this forum conversation when you reach out there so the team has further info to reference.
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