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FleCistA1032's avatar
FleCistA1032
Seasoned Newcomer
25 days ago

I brought "Worlds Bundle" but Download button isn't work.

I brought "The Sims 3 Worlds Bundle" but Download button isn't work. I redeemed my cord game (Only Moste Vista, the other not yet.) I tried to Download file game from Perchase History but it's doesn't work. I tried to open website on Firefox, Microsoft Edge and Chrome, but nothing work......

6 Replies

  • Exact problem I'm having with Roaring Heights. It will not download. 

  • FleCistA1032's avatar
    FleCistA1032
    Seasoned Newcomer
    25 days ago

    I tried in this way too, but it's still not work. 😢If I download from product page it's nothing happen. If I download from Purchase history page it's will open new tab that "about:blank" (not any www. ) and nothing happen. 
    P.s. Not only world that can't download, objects also can't download from Purchase history.
    Thank you for reply me.

     

  • FleCistA1032's avatar
    FleCistA1032
    Seasoned Newcomer
    25 days ago

    puzzlezaddict​ No, I can't. None of the items in my purchase history can be downloaded. The symptoms are similar to the world-loading issue I described earlier.

  • FleCistA1032​  Do you use a VPN?  If so, please disable it and try again.

    If that doesn't help or isn't relevant, try clearing some Windows temp files:

    • Click Windows key-R and enter %temp% in the run box
    • You should be in C:\Users\your username\AppData\Local\Temp
    • Delete everything inside; if you can't, restart the computer and try again
    • Restart (again) after you've deleted all the files and folders


    If this doesn't help either, do you have another computer you could test with?  You'd need to install the base game, but that's all; you wouldn't even need to load a save.  The point is that while this could be an account issue, it's really difficult to prove from the user side.  But a different computer with the same issue would be at least strongly suggestive.