Forum Discussion
6 Replies
- Moose7025 days agoNew Novice
Exact problem I'm having with Roaring Heights. It will not download.
FleCistA1032 Moose70 Please try downloading Monte Vista from its product page:
https://store.thesims3.com/montevista.html?categoryId=12642
Let me know whether it works. I typically use Firefox for the Store and have never had any trouble with it, so I'd suggest trying that first.
If you get an error when trying to download MV, either from its product page or your purchase history, please post a screenshot or write out the text.
- FleCistA103225 days agoSeasoned Newcomer
I tried in this way too, but it's still not work. 😢If I download from product page it's nothing happen. If I download from Purchase history page it's will open new tab that "about:blank" (not any www. ) and nothing happen.
P.s. Not only world that can't download, objects also can't download from Purchase history.
Thank you for reply me. FleCistA1032 Can you download Riverview or another free item or set? I'm wondering if those work where stuff you bought does not.
- FleCistA103225 days agoSeasoned Newcomer
puzzlezaddict No, I can't. None of the items in my purchase history can be downloaded. The symptoms are similar to the world-loading issue I described earlier.
FleCistA1032 Do you use a VPN? If so, please disable it and try again.
If that doesn't help or isn't relevant, try clearing some Windows temp files:
- Click Windows key-R and enter %temp% in the run box
- You should be in C:\Users\your username\AppData\Local\Temp
- Delete everything inside; if you can't, restart the computer and try again
- Restart (again) after you've deleted all the files and folders
If this doesn't help either, do you have another computer you could test with? You'd need to install the base game, but that's all; you wouldn't even need to load a save. The point is that while this could be an account issue, it's really difficult to prove from the user side. But a different computer with the same issue would be at least strongly suggestive.