1st Make sure you are logged into the account on which the game/s were registered.
Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.
You can re-download items you have purchased from The Sims 3 Store as many times as you need by following the steps below:
- Log in to your Sims 3.com account
- From the My Page drop-down menu, select My Account.
- Click on the Store Account Information link.
- Click on the Purchase History menu item on the lower left-hand navigation pane.
You should now see all items you have purchased via the account you're logged in with. You can re-download content at any time from this section.
Hope this helps
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