Forum Discussion
No trouble logging in or downloading or installing: its when I have the launcher up, and press play on the launcher. After that this text pops up in a grey box with the EA blue round logo on the left:
Important Message! There is a problem connecting to the server. Please insure your internet connection is active. If the problem persists try again later.
Thanks for taking a look at this.
I'm thinking it must be something I can fix and not the server because I've been trying to log in every now and then since the between the 10th and 13th. I have made sure I'm connected to the internet every time, and can do all my other internet things, just not this.
When I'm not connected and try to play, a box pops up which states (not exact words) that I need to be connected to the internet so Origin can make certain I have legal ownership of the game. I don't know if that's related or not.
Make sure nothing is blocking the connection (firewall, anti virus, another program)
Here's a list of programs that are known to cause a conflict: https://help.ea.com/article/programs-that-may-cause-conflicts-with-origin
Also make sure that your system clock shows the correct time.