Problem with Not Responding

Then just skip those. 

If renaming the folder didn't help your issue though I don't think this is the solution we're looking for.

Can you post your DxDiag for me: You don't need to post the whole thing but make sure to include everything up and with the graphic card section

To gather a DxDiag on your computer, please follow the steps below:

If you have Microsoft Windows XP:
1. Click the Start button on the Windows Taskbar.
2. Select Run.
3. Type dxdiag in the available text field.
4. Click OK.
5. Click Save All Information.

If you have Windows Vista/Win 7 and do not have a Run selection:

1. Click On Start
2 Type dxdiag into Search Box
3. Click Save All Information.

Here's info on XP: http://answers.ea.com/t5/Answer-HQ-Help/What-s-XP-and-how-does-it-work/m-p/6990#U6990

I did that the other day for Tech support but I've been abandoned I think...LOL.

 Card name: Intel(R) HD Graphics

DirectX Version: DirectX 11

DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)

Is this enough? What exactly are you looking for and I'll get it for you.

If you saved all info, you can paste it in here. You can delete everything that come after sound devices

The most important parts are the (everything that comes after those titles before the next one). I can't really read the rest anyways.

------------------
System Information
------------------

and

---------------
Display Devices
---------------

I found something that told me what I needed to copy and paste:

System Information
------------------
Time of this report: 9/12/2012, 16:59:54
Machine name: 
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: s5-1204
BIOS: BIOS Date: 10/21/2011 CUP_714.rom Ver: 7.14
Processor: Intel(R) Pentium(R) CPU G630 @ 2.70GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 4000MB RAM
Page File: 2178MB used, 5821MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0102&SUBSYS_2ABF103C&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: HP 2011 Series Wide LCD Monitor
Monitor Model: HP 2011
Monitor Id:
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: DVI
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
Driver Version: 8.15.10.2696
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/31/2012 16:11:43, 8087040 bytes

Is that enough? 

Your graphic chip is below specs. You should have at least 128 MB of dedicated memory, you have only 64. Other than that, your specs are ok but not great. Your processor is on the low side, RAM is fine.

Try if tuning down the graphic options do anything for you.

Turning down the graphics in the game or on the computer itself? If you mean the computer how do I do that? One thing I don't understand is everything was fine with the base game until the 1.38 patch. When I installed that that's when I started having problems and Supernatural just made it worse. Not sure if I've mentioned that before or not.

Every patch adds new stuff (whether you buy the EP or not) so if you are below specs, it can happen that it's not working anymore.

Graphic options in the game.

Ok. Thanks. I know how to do the graphic options in the game. I'll let you know if that helps. Thanks again for your help and patience.

I've got all of the setting as low as they will go and it still is a little laggy and stuff but I can see a small difference in performance. It's a little less frustrating. Unless you have any other options (aside from getting a new computer--this one is new), I'll consider this solved. Thanks again for your patience and help. 

Great to hear 🙂