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Anonymous's avatar
Anonymous
12 years ago

problem with the sims 3

i have a problem, when i start the game everything is allright but few minutes later of having started the game, the game crash and a window appears saying: the sims 3 has stopped running correctly. I have installed in my computer the sims 3, the sims 3 four seasons, the sims 3 late night and the sims 3 pets. My computer features are: OS windows 8 32bits, 3 gb ram, graphic card AMD Turion X2 Dual-Core Mobile RM-70, ATI Movility Radeon HD 3400 Series. I tried changing the DEP configuration, but it didnt work. what i can do?

5 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    I,ve done what you said, there it is: (I pasted what I thought that was most important)

    System Information
    ------------------
    Time of this report: 11/17/2013, 01:51:06
    Machine name: ACER
    Operating System: Windows 8 Pro with Media Center 32-bit (6.2, Build 9200) (9200.win8_gdr.130708-1504)
    Language: Spanish (Regional Setting: Spanish)
    System Manufacturer: Acer
    System Model: TravelMate 5530
    BIOS: Ver 1.00PARTTBL
    Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-70 (2 CPUs), ~2.0GHz
    Memory: 3072MB RAM
    Available OS Memory: 2526MB RAM
    Page File: 1318MB used, 3768MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.02.9200.16384 32bit Unicode

    Display Devices
    ---------------
    Card name: ATI Mobility Radeon HD 3400 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: ATI display adapter (0x95C4)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_1002&DEV_95C4&SUBSYS_01481025&REV_00
    Display Memory: 1510 MB
    Dedicated Memory: 503 MB
    Shared Memory: 1007 MB
    Current Mode: 1280 x 800 (32 bit) (60Hz)
    Monitor Name: Monitor PnP generic
    Monitor Model: unknown
    Monitor Id: CMO1553
    Native Mode: 1280 x 800(p) (59.910Hz)
    Output Type: Internal

    If you need something that is not here tell me please, maybe there are some words in Spanish because Im from Spain and the OS of my computer is in Spanish. Thank you!!

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Yeah, your CPU and graphic cards are both weak: http://simswiki.info/wiki.php?title=Game_Help:TS3_System_Requirements

    http://www.notebookcheck.net/AMD-Turion-X2-RM-70-Notebook-Processor.35473.0.html

    Since you did't include the driver date of your graphic card, I also can't tell you if they're updated.

    If it doesn't run even on the lowest settings, I have no other suggestions.

    For a second opinion, please post at the official forum in the tech forum. Make sure to include you're DxDiag: http://forum.thesims3.com/jforum/forums/list.page (set language to US)

  • Anonymous's avatar
    Anonymous
    12 years ago

    Driver Name: aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
    Driver File Version: 8.17.0010.1129 (English)
    Driver Version: 8.970.100.7000
    DDI Version: 10.1
    Feature Levels: 10.1,10.0
    Driver Model: WDDM 1.1
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Driver Attributes: Final Retail
    Driver Date/Size: 11/16/2012 21:50:54, 918528 bytes
    WHQL Logo'd: No
    WHQL Date Stamp: None
    Device Identifier: {D7B71EE2-D684-11CF-FC77-4221BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x95C4
    SubSys ID: 0x01481025
    Revision ID: 0x0000
    Driver Strong Name: oem49.inf:cb0ae4144264b8e2:ati2mtag_M72:8.970.100.7000😛ci\ven_1002&dev_95c4
    Rank Of Driver: 00E32001
    Video Accel: ModeMPEG2_A ModeMPEG2_C

    is this what you asked me? I have another computer that is broken, will be fixed soon, I do not know if it's better than this, I thought it was not, when I get it back, will paste the features.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Yeah, try updating those drivers but tbh, I doubt it will help much.

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