Forum Discussion

Anonymous

11 years ago

Solved

Problems registering my sims 3 game

One day I bought a gamestop gift card and used it at gamestop.com to purchase the sims 3 and it gave me a code and asked me to go to origin and put it in so i did and I now have the sims 3 but when i put in the serial code (i double checked it and didnt miss anything) to register my game at Thesims3.com it said that the serial code was invalid so i looked up how to register my game bought from gamestop.com but for some reason no one else was having this issue so i couldnt get any answers and i really wanna register my game so can i have some help? Thank you for your time 😕mileyhappy:

technical issues

rumbutter
11 years ago
see if this FAQ can help http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/td-p/194028

or if you need to contact CS by live chat if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

5 Replies

rumbutter
Hero (Retired)
11 years ago
if you registered the game in your origin they are supposed to auto reg for you on the sims 3 site make sure you use the same email and passwords for the sims 3 account as you do for origin as this ties the accounts together

I believe in some cases it can take origin up to an hour (maybe longer) for the auto reg to show in your the sims3 account my page icons , also make sure you log in the sims 3 site with the same email and password you used for the origin account if you used two different email/password you may need to contact CS to assist with merging the accounts so try log out then back in using the origin email and password to see if that will kick in the account being recognized

for information purpose http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/m-p/387162#U387162

edit typo
Anonymous
11 years ago
But i was having this problem for weeks and i didnt directly buy it from origin but still.
rumbutter
Hero (Retired)
11 years ago
see if this FAQ can help http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/td-p/194028

or if you need to contact CS by live chat if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
Anonymous
11 years ago
I just looked into your answer a bit more and it worked my game is registered thanky you so much! 😕mileyvery-happy: 😕mileyvery-happy: 😕mileyvery-happy: 😕mileyvery-happy:
rumbutter
Hero (Retired)
11 years ago
welcomes 🙂 happy simming 🙂