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Anonymous's avatar
Anonymous
13 years ago

Product code already redeemed - code already in use....? Origin Sims 3

I originally installed The Sims 3 without issue but had hadware issues that ultimately led to unistalling it. I am now tying to re-install and I get an error stating the redemtion code fo the disk is...
pc
technical issues
crinrict's avatar
crinrict
Hero+
13 years ago

Are you installing the download version or the disc one ? There's no need to redeem any codes again, you just redownload from the Origin client and the installation process will ask you for your code again but there it should work.

If it doesn't, contact customer suppport

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Describe your issue with a few words
  4. Select Product: The Sims 3
  5. Select Category: Billing/Purchasing or Account Management
  6. Select Platform: PC
  7. Click Find solution
  8. Scroll down and click I still need help
  9. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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