Product code won’t work for MacOS on launch
I bought The Sims 3 via Steam almost a week ago, it was in a bundle including Pets,Generations, and Seasons. After transferring the CD Keys from Steam to Origin, it was successful. I downloaded the g...
Forum Discussion
Putting the code into that format works I can try to get a screenshot to post when I get the MacBook back, it’s my girlfriends I got it for her for her bday and one of the main reasons she wanted it was for Sims 3 so it’s just annoying as all hell that I can’t get it to work lol
@r34rdon_821 Alright, let me know when you can grab some screenshots. If this is in fact some new error, I can ask one of the EA community managers to look into it, but he'll want to see exactly where in the process the problem occurs, and what it looks like.
This is where it asks for the registration code and when it’s typed in it won’t go away you push done then it pops back up again
@r34rdon_821 I'm still curious exactly when in the process the box in that screenshot pops up, as in, when you try to open the launcher, or when the launcher is open and you press play, etc. It shouldn't be there at all; I've never seen it in all the times I've installed TS3 in macOS (or in Windows for that matter).
At any rate, are you pressing play through Origin? And are you using a legacy version of Origin instead of the current one? (This has helped with a few recent Origin issues in macOS, but this problem could be a potential side effect of using a legacy version.)
If you haven't tried it already, launch the game without any Origin involvement. Make sure Origin isn't running—cmd-option-esc will bring up a list of open apps, and you can force quit from there. Then open Applications > The Sims 3, and double-click on the Seasons icon.
If you still get the popup asking for the code, please create a new admin account on the Mac and try launching the game from there, again without Origin being involved.
I’ve tried through original Origin and through Origin Legacy and neither work. It happens upon launch you start up the game through Origin then when the screen pops up where it has a play button and shows your downloads and stuff I press play. After that starts up it shows the sims logo in the background as if the game is loading up then it asks for the code like in the screenshot
Featured Places
