PS3 Install freezes at %100

Hi kmonds1,

There are several things you can do:

The first thing is, uninstall and reinstall the game.

If that does not help, please try to clear the Cookies and the Cache of your console.

1. From the XMB menu, select Network.
2. Select Internet Browser.
3. After the Internet Browser appears press the Triangle button.
4. Select Tools on the Options menu.
5. Select Delete Cookies or Delete Cache then select Yes to confirm.

If the issue persists, confirm the Disc is clean. To clean a Disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD Discs, sold at computer software stores. When cleaning the Disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line.

We do not recommend wiping in a circular motion, as it may create more scratches on the Disc.

Note: Other materials, such as a paper towel or a T-shirt, may also scratch the Disc. If there are any scratches, smudges, or fingerprints on the Disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the Playstation 3 as doing so may cause damage to the system.

Try playing different CDs, DVDs, and games on the Playstation 3 console to see if the problem exists across multiple Discs. Also try playing the Disc on a different Playstation 3 console.

If the game Disc does not work in another system, this is a good indicator that the Disc is damaged or defective. To acquire a replacement game Disc you will want to refer to your manual for warranty information specific to your product.

The options we recommend for game replacement, if needed, are as follows. You may replace the game through the store where you originally purchased it, if that option is still possible. This is by far the faster way to replace your game with a new copy. If the store is no longer able to replace your game, you may then make use of the EA Warranty, found on the inside back of your game manual, or you may use this link: http://warrantyinfo.ea.com/. 

If you choose to use the warranty, please read through the instructions carefully. If you have any particular questions regarding the policy, please use the Contact Us link as you have before, and choose Warranty in the Category drop down box to direct your question to the Warranty department of Electronic Arts.

Please let us know if this helped you.

Thanks,

Ursula

I have exactly the same problem. I KNOW the disc is fine as it works on my slimline ps3, but this issue is on the older non slim line. It is as you described to a tee. Did the help work for you? Any other ideas please EA to solve this?

none of this has helped me out and i have the same problem. My disc is used though, and all other discs work fine.

Ive had this same problems so I decided to get live assistance at the playstation knowledge center and this is what they told me

" Based on what you've described, it seems apparent that your console is not able to maintain a steady connection to the servers necessary to properly download this game file in order to install it correctly.

In this situation, we will need to thoroughly troubleshoot your network connection to make sure that your system has the right permissions to communicate with the SCEA and Third-Party Servers necessary to access account features, download content and updates, use streaming apps and stay signed in with a steady connection.

 Due to network connection issues being highly complex at times, we have found that investigating the issue would be most effectively resolved over the phone. If you would be so kind, please contact us by phone between the hours of 6:00AM to 10:00PM Pacific Time, 7 days a week at 1-800-345-7669 and one of our knowledgeable specialists will be happy to resolve these network issues at your convenience."

Did you ever find a solution or is it the same, I just now got this problem and it sucks -.-

Is there anyone interest with solution in EA??? Shame on you! 

You promoted this game but you wouldn't give enough support about all these issues.

We paid money for this product but PS3 users haven't play sims3 nearly for three years because of your incompetent approaches.

When will you find a solution for it ?

Electronic Arts,

What's is your plan? How will you solve this problem?? 

We haven't playing Sims 3 on PS3 platform since 2013's last quarter.It's almost three years.

Waiting for your reply!

 I have not been able to play sims3 in two years because of this! ive been trying to find a solution but it keeps freezes!! EA im in love with sims3! all of the sims games and the fact that i cant play it on my ps3 really sucks so freaking much i can cry :'(