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liyahha's avatar
liyahha
2 years ago
Solved

Purchased Sims 3 Packs from EA but no Codes

I bought 5 Sims 3 packs from EA but I only got one code from the 5 packs. One of my packs automatically downloaded in my launcher and one of them gave me a code but I don't see a code for the other t...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @liyahha and @soph-staff  Newly-bought expansion and stuff packs showing as "in-game content" is a known issue with the EA App.  Some players have had success clearing the EA App's cache and restarting their computers.

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    If that doesn't help, the other fix is to uninstall and reinstall Sims 3.  I'd suggest actually renaming the folder that holds game's program files rather than removing it because of a separate issue with downloading.  Make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager when you do this.  To find the location of the folder, open the EA App game library and click Sims 3 > Manage > View properties.  If all your packs install correctly on the second try, you can delete the folder you renamed.

    @liyahha  Roaring Heights is a Sims 3 Store world and therefore needs to be registered and installed through the Sims 3 Store site.  Please see the first post of this thread for more details:

    https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-Store-world-can-t-register-install/m-p/12619800#M258861

    @senamarie7  I've merged your post with another thread that covers the same issue.  Please read the above.

liyahha's avatar
liyahha
2 years ago

I'm missing Ambitions, Island Paradise, and World Adventures. I got the code for Roaring Heights and Supernatural was installed directly into my game. When I select manage add-ons, the only thing it says is in-game content. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@liyahha and @soph-staff  Newly-bought expansion and stuff packs showing as "in-game content" is a known issue with the EA App.  Some players have had success clearing the EA App's cache and restarting their computers.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, the other fix is to uninstall and reinstall Sims 3.  I'd suggest actually renaming the folder that holds game's program files rather than removing it because of a separate issue with downloading.  Make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager when you do this.  To find the location of the folder, open the EA App game library and click Sims 3 > Manage > View properties.  If all your packs install correctly on the second try, you can delete the folder you renamed.

@liyahha  Roaring Heights is a Sims 3 Store world and therefore needs to be registered and installed through the Sims 3 Store site.  Please see the first post of this thread for more details:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-Store-world-can-t-register-install/m-p/12619800#M258861

@senamarie7  I've merged your post with another thread that covers the same issue.  Please read the above.

  • soph-staff's avatar
    soph-staff
    2 years ago

    Uninstalling and reinstalling seemed to fix it for me 🙂 Thanks for your help guys!

  • liyahha's avatar
    liyahha
    2 years ago

    Do I rename the folder that says Sims 3 or a specific folder? It wont let me rename the sims 3 folder and I don't see a fold that says game program files. I don't have anything else open besides my files app. The EA app told me the location but I am not sure which folder I should rename.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @liyahha  I was suggesting that you rename the Sims 3 folder inside Program Files (x86)\Origin Games.  This holds the game's program files.  The Sims 3 folder inside Documents > Electronic Arts holds the user data: saves, saved households and builds, etc.

      The reason you can't rename the Sims 3 folder is probably that the EA App is still open, or at least the EABackgroundService is still running.  Please kill both in the Task Manager and try again.

      And just to reiterate, it's not absolutely necessary to rename this folder; you could uninstall and reinstall the game.  The renaming saves a potential headache having to do with packs not downloading properly, but I don't know for sure that you would run into this issue at all.

      • liyahha's avatar
        liyahha
        2 years ago

        It worked thank you so much!

  • liyahha's avatar
    liyahha
    2 years ago

    Okay, I just realized I have two files with Sims 3. The origin version and the EA version. Im not sure which one I should rename. 

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