Forum Discussion
I've finished running the DxDiag and have saved it. However, when following the instructions to submit my results to my case, it's telling me I currently have no cases with them, and I have attempted to submit a file through here, however, it has not worked. I've never heard of DxDiag before, so sorry for my noob-ness xD
@ManeEvent4U2 I meant that you could attach it here, using the "browse" button below the text field where you type your reply and above "preview" and "submit." You wouldn't really want EA help looking over your dxdiag, anyway—it's not what they're trained to do. If you post it here instead, I can read it, as can other responders who'd like to help.
I'd also like to see the first 40 or so lines of your deviceconfig, inside Documents\EA\TS3.
- ApprovedAnonymous7 years ago
On my screen, the only thing I see in that location is the "choose file" button, which I assume is the browse button. Unfortunately, it won't let me submit the file here.
And these are the first 40 lines of my deviceconfig file:
=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3192 Threading: 3
Adjusted CPU: 3856 RAM: 16270 Adjusted RAM: 15758 Cores: 4
=== Machine info ===
OS version: Windows 7 6.1.7601 Service Pack 1
OS prod type: 0
OS major ver: 6
OS minor ver: 1
OS SP major ver: 1
OS SP minor ver: 0
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Family: 6
Model: 10
Cores: 4
HT: 0
x64: 0
Memory: 16270MB
Free memory: 12217MB
User: ~~~~
Computer: ~~~~
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) HD Graphics
Name (database): Desktop IvyBridge GT1 [Found: 1, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0152, Board: 05771028, Chipset: 0009
Driver: igdumdim32.dll, Version: 10.18.10.4425, GUID: D7B78E66-4212-11CF-D162-7D25B4C2C735
Driver version: 4425
Monitor: \\.\DISPLAY1
Texture memory: 1696MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1- puzzlezaddict7 years agoHero+
@ManeEvent4U2 Given your deviceconfig, I really do want to see your dxdiag. Maybe try a different browser? I'm using Firefox, and the browse button lets me navigate to whatever file I want. Here's what I see:
- ApprovedAnonymous7 years ago
Oh! Thank you! And with your want to see it, is there something wrong with my original configuration?