Re: Cannot log in Stuck in loop both in game and in launcher

@lor1_mar1  The problem here is that the account on the Sims 3 site is the same as your EA account.  This can't be deleted—support doesn't have the tools to do so—and it can't be unlinked because it's not separate.  That's why signing in with your EA ID drops you into that account.

For the invalid error, where are you trying to sign in?  You shouldn't need to sign in to download content from the Store or Exchange.  Please try downloading using Firefox, without an active login in the launcher, and let me know what happens.