@AndreiT13 Please clear the EA App's cache (again):
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and restart your computer.
If that doesn't help, force the EA App to update. Go here:
Program Files\Electronic Arts\EA Desktop\EA Desktop
and launch the EAUpdater.exe. When it's done and the EA App opens again, try to launch Sims 3 from your game library.
If that doesn't help either, let me know.
Community ManagerHi @AndreiT13,
Were you able to try the steps that puzzlezaddict suggested?
If you're still getting the same error after giving them a shot, could you post an Error Report ID for the EA app? For more info on how to find it check out this article on the EA Help website.
Once you have the Error Report ID please share it in this thread. We just need the Report ID, not the log files themselves.
Thanks!
@puzzlezaddictThank you! I did the same steps twice after your post. Clearing cache didn't help but when I re-fixed the game, clicked the launch button located at the lower right of the screen, it worked finally.
Community ManagerGood to know!
Thank you for following up. I'm glad to hear it helped!
I am having the same issue, I have followed your steps, and still nothing
@kimberlyarhuber Is your computer online or offline, and does the EA App think it's online or offline? You should see an option to go offline or online in the dropdown menu in the upper-left corner of the App window.
The EA App currently doesn't support playing in offline mode all the time. It's supposed to work, but it just doesn't. So the only fix is to establish at least a temporary internet connection, for example through your phone (using data rather than your home wifi). You can take your computer offline again after signing into the App.
How do you refix a game?
@Espresoooo I believe what this person meant is that they repaired the game in the EA App again. The option is Sims 3 > Manage > Repair.
If this doesn't help, please let me know what your specific issue is.
