@kippjones11 Your dxdiag is full of generic Windows errors, meaning both that these should be addressed and that any potential Sims 3 errors may have been crowded out. So please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Try again to launch Sims 3. If it doesn't load, restart your computer (again), disable your antivirus if you use a third-party tool, and try again.
If that doesn't work either, create a new admin Windows account and try playing in that. Make it local, as in, don't tie it to your Microsoft account. You'll be able to (try to) launch Sims 3 without reinstalling anything, but any saves or other user content you have won't be available.
If you still can't play, please look for any related errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for errors that happened at exactly the time of your most recent attempts to launch Sims 3, specifically after you've run DISM and sfc. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away. If you find multipl errors, don't need to see exact duplicates; just let me know how many you found. And I really only need ones that happened at exactly the time you tried to open the game.