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Re: Game Disappeared after Traveling

I also tried freeing up ram as I have read this is a common error message if ram memory is almost used up. I still receive the message and blank house/family game after freeing up ram space. 

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Amtf032191  Does the backup save work, as in, can you load it at all?  One cause of the blank household thumbnail on the Main Menu is having a tent stored in a World Adventures chest.  If you can't load the save though, that's not going to help.

  • Amtf032191's avatar
    Amtf032191
    5 years ago

    I tried using both the regular save and backup save. The files look the same in both the regular and backup-not sure if they would be different. The game opens up for both and then the blank game appears. If I click on it and it starts to load, thats when it crashes with the error message. This happens with both saves, backup and regular. I also copied the neighborhood on the startup menu so it saved a new copy of the game as a new save, it does the same thing and is blank as well. That makes sense, the China trip kept crashing so I think I left the tent because I didn't want it to crash without saving (accidentally left it out in a different location in China-wanted my Sim to go back right away before it crashed). I'm not sure if the files are corrupted? How would I know if they are? Attached are the current files I have in the saves folder. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Amtf032191  The contents of the save folder look normal, although there's no easy way to tell if one of the files is corrupted.  It's also worth trying to play while your computer is offline: you can login to Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

    Otherwise, if you'd like, I can take a look at the regular and backup saves myself; just upload them to a free filesharing site and either post the link here or send it to me via private message.  And let me know what packs you currently have installed as well.