Game Disappeared after Traveling
Hello, My sim went to China in World Adventures. It kept crashing so I’d restart and finally he was able to complete his trip and get back home. When he got home, the house was there (I redesigned a...
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@Amtf032191 Please move or rename the Sims 3 folder in Documents > Electronic Arts, then open the launcher to create a(nother) new folder. Go into your original Sims 3 folder, right-click on the Saves folder inside and select Copy, then right-click inside Documents > Electronic Arts > The Sims 3 and Paste.
Open the Saves folder, and you should see a folder labeled with your save name and another with the same name plus a .backup extension. So if your save is SunsetValley, you'll see SunsetValley.sims3 and SunsetValley.sims3.backup. Change the backup's name and delete the .backup extension (e.g. SunsetValley1.sims3), and you should be able to load it from the Main Menu.
If the travel transition breaks again, quit without saving, and let me know.
I also tried freeing up ram as I have read this is a common error message if ram memory is almost used up. I still receive the message and blank house/family game after freeing up ram space.
@Amtf032191 Does the backup save work, as in, can you load it at all? One cause of the blank household thumbnail on the Main Menu is having a tent stored in a World Adventures chest. If you can't load the save though, that's not going to help.
I tried using both the regular save and backup save. The files look the same in both the regular and backup-not sure if they would be different. The game opens up for both and then the blank game appears. If I click on it and it starts to load, thats when it crashes with the error message. This happens with both saves, backup and regular. I also copied the neighborhood on the startup menu so it saved a new copy of the game as a new save, it does the same thing and is blank as well. That makes sense, the China trip kept crashing so I think I left the tent because I didn't want it to crash without saving (accidentally left it out in a different location in China-wanted my Sim to go back right away before it crashed). I'm not sure if the files are corrupted? How would I know if they are? Attached are the current files I have in the saves folder.
@Amtf032191 The contents of the save folder look normal, although there's no easy way to tell if one of the files is corrupted. It's also worth trying to play while your computer is offline: you can login to Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
Otherwise, if you'd like, I can take a look at the regular and backup saves myself; just upload them to a free filesharing site and either post the link here or send it to me via private message. And let me know what packs you currently have installed as well.
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