Re: Game registration gifts not being given and online support isn't working can anyone help?

Thanks for showing me where to get the world. I didn't buy collectors edition and i did the steps mentioned on your link but was only given 500 simpoints.

Then I would contact Customer support to get the rest

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the option so show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

The problem is when I click the link for a chat it doesn't work. But, when I clicked the e-mail one I was able to open a message with them but it's been 3 days and they still haven't replied

Is it grey or blue ? If it's blue and nothing happens, try another browser. If it's grey then it's not availble atm. Try later.