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rumbutter's avatar
rumbutter
Hero (Retired)
12 years ago

Re: i tried to puchase points.. site keeps charging me $1.10

the $1.10 is temporary charge and does get refunded i have no idea how many business days that takes  the $ charge is to verify the card

Cards carrying the Visa and MasterCard logo all require retailers to institute the $hold process and most also include debit cards. The charge is a preauthorization that provides a way for your credit card company to verify the card is valid before allowing you to use it when the amount of the full charge is not yet certain.

try contact CS to see if they can assist you with purchase or refund and or further information as to what may have happened ( it may also be that after the 20+tax your bank may have put a hold on it as the balance left may bring under the minimum amount to keep an account open )

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

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