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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Lost all my Sims 3 games! I need help!

Hey there @ArilyBoo 

I'm so sorry to hear you're having issues with your account merge! Sims 3 and the DLC does in fact transfer over with an account merge- the only content that is not transferrable during a merge is any Sims 3 Worlds (like Hidden Springs) and any in-game content purchased from TheSims3.com. 

If your DLC did not properly transfer over with your merge, we will need live support to take a look at this again with you and get those missing DLC moved over to your new account. We're not able to help with account merges here on the forums since we don't have access to your account information. 

Please reach back out to live support from the site here and please attach this AHQ conversation when you contact in so live support has further information to reference for this. If you run across any more trouble with your merge, be sure to let me know. 

6 Replies

  • ArilyBoo's avatar
    ArilyBoo
    Rising Vanguard
    2 years ago

    I got all my Sims 3 back! Thank you for your help!

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ArilyBoo 

    So glad to hear you got all your content back, thank you for keeping me updated on this!

    If you run across any other issues, don't hesitate to reach out again 🙂 

  • jaydechav87's avatar
    jaydechav87
    Seasoned Newcomer
    7 months ago

    Hi,

    please help me I am having the same issue but the live support sent me to post in the forums but I also can't figure out how to post in the forums anyway. I clicked the link you posted here and I don't know what category to select at this point. I've spoken to a few people but no solutions. How do I speak to someone who can give me a solution?

  • jaydechav87's avatar
    jaydechav87
    Seasoned Newcomer
    7 months ago

    @puzzlezaddict After merging my 2 accounts I am missing the sims 3 and the sims 3 showtime. Thank you for your reply! 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi there @jaydechav87 

    If your content is missing after getting two accounts merged, we'll need the live support team to review your account and get your missing content manually moved over for you- this isn't something we can do for you over the forums, but live support can take a look and explore your options.

    Please contact live support by submitting a help request here- I do recommend you attach this AHQ conversation when you reach out there so the team does have further details to reference on this. 

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