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Thornheart1992's avatar
Thornheart1992
Rising Novice
22 days ago

Unable to Download Sims 3 Roaring Heights

Today, I purchased the Sims 3 Roaring Heights through the EA App. However, I have been unable to install it. I see it as an option on Manage add-ons with the word "New" next to the title in green, and underneath it says "In-game content". However, all other add-ons have "Installed" underneath. The download button for this new add-on is nowhere to be found.

I have uninstalled the Sims 3 multiple times in the hopes to fix it, and have followed several along to chats that had a slightly different issue with no luck. I went into the Sims 3 to see if it was something I needed to do within the game, but was redirected to the EA app when I tried. I also don't use cc or mods.

Can someone please assist me with this? I have been trying to fix this for hours and I am at my wits end. 😥 Attaching what I see below for reference. 

 

gameplay issue
missing content
never cc or mods

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    22 days ago

    Thornheart1992​  Please see the first post of this thread for how to register and install Store worlds:

    [Current Issue] Sims 3 Store world can't register/install | EA Forums - 11143823

    Having said that, the registration process is currently not working.  Here's the master thread:

    Issue redeeming Sims 3 World codes | EA Forums - 13032508

    So if you do find an email confirmation with a code, it would be best not to try to use it until that issue is resolved, or else get a refund and purchase the world some other time.

  • Nnutsaa's avatar
    Nnutsaa
    Rising Newcomer
    21 days ago

    I have the exact same issue, I got roaring heights on 28 of Dec, ea customer service says the have system issue and are working on it, the won't even refund the money until the issue is resolved. 

  • Dabih63's avatar
    Dabih63
    Seasoned Newcomer
    21 days ago

    Yes, I had exactly the same issue.  I redeemed my code and still couldn't download.  Now it says code used.  I spoke to ea customer service but no help there.  they just said it's a known issue and to keep checking the forum to see when resolved.

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