Re: Registration Code Invalid (2024)

Thanks for the link! It was exactly what I was scouring for.

Yes, the code is right. I also tried typing it into the EA app (out of desperation) and got a message saying I already owned it. So I guess now I know for sure the code is mine and not on any other account.

Unfortunately, the support agent had no idea how to help me. They could see I owned the game but couldn't explain why it wasn't showing up on thesims3.com. Kept recommending I log out of things and uninstall things and eventually, they left the chat while I was working on their instructions. I told them exactly what you suggested I say and no dice. 

Should I try the chat again and hope for a different agent? I don't want to tell an agent how to do things, but is there anything I can say or request that should get the job done?

Thanks again 🙂

@lady_chayley  I would try chat again with a different agent, and specifically say you need them to manually add the game to your account.  This is a known issue with the Store site, although it doesn't happen often, and the only way to fix it is to add another copy of the game.  I don't like telling support people what to do either, but the fact is that most of them aren't trained on Sims 3 issues and don't have any idea where to start.

I'll flag your post to someone from EA as well, in case there's anything more specific you could or should say.  But since this is a holiday weekend in the U.S., it'll take a few days for them to reply.  So you might as well contact support again in the interim.

@puzzlezaddict Just got off live chat. It was frustrating, to say the least. They tried to "fix" my game and wouldn't listen to me when I kept explaining the problem was with the store. Ah well.

Thanks for flagging this post! Hopefully, in a few days, I'll have good news to report.