Re: Sims 3 Codes linked to old account, need to move them onto this account?

Hi Solaire, unfortunately I don't think I will be able to access the old account myself as I just can't figure out what 13-yo me's password was (too far back lol) and with the email it was attached to no longer existing my only option with that email provider is to make a new account which I don't think will solve the issue itself pfft. Thank you though, I couldn't figure out how to send an email for help and kept getting redirected here whenever I went through the helpsite myself so this was very helpful. I will shoot them an email and hopefully get this sorted!

I would like it to be known that it is a month later And EA STILL has not resolved this issue

Funny how this has been tagged as "Solved" yet you have done ABSOLUTELY NOTHING to help me whatsoever.

You get reassigned to a new worker every time you respond to an email. This worker doesn't bother to read a SINGLE thing you say in the email even when you bullet point it into an ordered list to make it easy for them. These people do not even know how IP addresses work.

They ask me to provide an IP address even though I haven't lived at the house that the account in question would be attached to in 13 years. My PARENTS don't even live there anymore, so i dont even have access to the damn IP address even if I wanted to give it to them. I have explained this to no less than 10 people now and every single one of them has continued to ask for my IP address even though it won't match, because they don't even know that IP addresses CHANGE WHEN YOU MOVE!!!

Their best issue is "make a new account, you can't get your games back and have to pay for them again even though you have EVERY single disc ever in absolutely perfect condition. You can't USE them because we never transferred them over to your Origin account even tho you were told that they would be and we refuse to do that for you now because we refuse to actually read a single thing you have said in a month's worth of emails. Give us more money heeheehoo!"

For anyone else experiencing this issue, don't bother, support is not at ALL supportive, it's a joke.

Hi @TheElvenJedi,

The account recovery team will need to ask you multiple different questions in order to verify that you own this older account- if you cannot answer one question, you need to answer all other questions as best you can to verify that you own that account. If you are not able to answer any of the questions to verify your ownership, the account recovery team will not be able to help- they cannot provide access to an account if you cannot prove that you are the account owner, this is for account security. You'll need to reach out to live support again and answer the other questions to verify ownership of this account. 

The "account recovery team" has not asked me ANY other questions, I just keep getting parroted back with the SAME request for IP addresses - at this point I am 100% sure that I'm not even SPEAKING to a person and am just getting parroted around in circles by an automated reply bot

I would very happily answer other questions beside the IP address one if they'd bother to ask them. THEY HAVEN'T. It has been a month, I am desperate, at my wits end and close to tears at this point. I have made no less than FOUR requests for a phone number, an email address, ANYTHING, for an actual human being that works on the account recovery team and am constantly met with "you need to access the account yourself" "give us the IP address" etc etc. I  just want to speak to an actual human person that will take steps to resolve the issue instead of parroting me around in circles non-stop ;-;

I have gone back through emails and was asked exactly once for other info, however as the IP address appeared first on  the list, at the time I was confused and therefore I asked the "account recovery team" to advise me on how else to prove I owned the account if I could not provide the IP. Not once since then has it been communicated to me that it was not needed if I could provide all of the other info and not once was I asked again for any of these - which I could have happily provided had I been asked for them. Instead, the "account recovery team" who I am becoming more and more suspicious is just automated entirely and switching out new names because the "advisor" says the same damn thing about providing an IP address every single time even though I have made it very clear that I have moved and do not HAVE the IP address, have persisted in not reading anything I have to say and continuing to ask me over and over and over again for my IP address which I guarantee you will not match because I haven't been anywhere NEAR that house since we moved out of it in 2013 lol

Would you suggest that I close this ticket entirely and open an entirely new one at this point because honestly at this stage anything that's not focused on the stupid IP address thing would be helpful, I've come to dread checking for "EA help" emails because its just the same nonsense on a different day with a different "name" and it's become so so stressful for a simmer who just wanted to play the darn game for the sake of nostalgia.

[CM Edit: Personal info removed]

@TheElvenJedi 

I'd recommend replying to the most recent case update you've received and answering any of the other provided questions to the best you can so the team can move forward with verifying your account ownership. 

At this point it's not even worth it to me anymore. This has been a month of nothing but frustration and no game is worth this level of headache, no matter the nostalgia attached. >__< I'll just stick to sims 4 I guess 😞 lol

Thank you very much for all your help at least, I appreciate you taking the time to actually read and answer the questions which is more than I can say for the account "recovery" team. Yeesh. Sucks being a simmer that has been here since Sims 2 and now not having access to the games I still have on disc because of some silly mess up on EA's side but it's genuinely not worth this level of ridiculousness and I'm tired of being stressed about it😢