EA_Solaire
Community Manager
Community ManagerRe: Sims 3 DLC's not accessible on the game's launcher
Please check your account now and let me know if you can download and access your DLC.
Forum Discussion
6 Replies
They now appear in the game launcher! Thank you so much!
- EA_Solaire
Thanks for the update, glad to hear they're working for you now!
Don't hesitate to reach out again if you run across any other issues 🙂
@EA_Solaire Hey! Hi! can please help me? I own The Sims 3 Standard Edition, 2 DLC and 1 Stuff Content. I install all and when I click on Start Game, the Sims Launcher pop up. and when i looking for my Packs, in the Expansion Options only appears 1 DLC. I'll you show you all in ScreenShot
- EA_Solaire
Hi @Carnazeitor
Have you fully purchased these expansions, or were you accessing those through a previous EA Play membership that's no longer active? Please review the purchase history on your EA account to verify how you were accessing this content.
- @EA_Solaire Hi!
I had EA play mermeship, but i rembember to have the same problem at that time, anyhow if I try to buy it does not let me cause it tells me that i have the DLC - EA_Solaire
I'd recommend you get in contact with the live support team so they can review the entitlements on your account and see what's going on- here on the forums we aren't able to access your account information to look into this further.
Please have live support check your entitlements by submitting a help request on the site here: https://help.ea.com/en/help/faq/using-ea-help/
