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Laarikin's avatar
Laarikin
2 years ago
Solved

Sims 3 DLC's not accessible on the game's launcher

I only have 4 DLCs for Sims 3, and have since around 2016/17, they all came on disk and were registered with Origin then merged with a newer account more recently. Upon installing Sims 3 on a new PC,...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @Laarikin 

    Please check your account now and let me know if you can download and access your DLC. 

Carnazeitor's avatar
Carnazeitor
2 years ago
@EA_Solaire Hi!

I had EA play mermeship, but i rembember to have the same problem at that time, anyhow if I try to buy it does not let me cause it tells me that i have the DLC
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@Carnazeitor 

I'd recommend you get in contact with the live support team so they can review the entitlements on your account and see what's going on- here on the forums we aren't able to access your account information to look into this further.

Please have live support check your entitlements by submitting a help request on the site here: https://help.ea.com/en/help/faq/using-ea-help/

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