Re: Sims 3 dragon valley WONT DOWNLOAD

I can't download any of the items I bought

If you click on the download button and nothing happens then the browser you're using does not have the launcher associated with sims3packs. Opera and of late Google Chrome seem to have troubles with that. Use IE or Firefox instead. For people that use Steam, please refer to this article: Fix for those missing sims 3 protocol.

If you get a system error or you can only download certain items, make sure you have stable internet connection, that your game is updated to the latest patch and store update and that no Firewall/Antivirus program is blocking the connection.

http://answers.ea.com/t5/The-Sims-3-Store/FAQ-The-Sims-3-Store/td-p/333394

if you still have issues after that contact CS

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html