Forum Discussion
34 Replies
- ApprovedAnonymous11 years ago
Windows XP.
And i tryed to delete expansion packs, but it still not works. And i really wanna to fix it.. Before 5 months i haved sims 3, and it worked, and only now it not works. What to do?
- crinrict11 years agoHero+
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/ - crinrict11 years agoHero+
You only have 2 GB of RAM. I would try uninstalling Pets and see if you can play that way. Your computer is probably running out of RAM.
- ApprovedAnonymous11 years ago
Oh okay, thnaks i will try
- crinrict11 years agoHero+
Let me know what happens.
- ApprovedAnonymous11 years ago
It's still same... I uninstalled all expansion packs, i left only Sims 3. But it still saying same.. Before about 5-4 months, i had sims 3 with many expansion packs, but i haved uninstall it. And now it's not working.. And i have no idea what happening.. yesterday i installe sims 3 university, pets and ambitions, it worked, after i install seasons it again saying that "Sims 3 has encountered a problem and need to close". Today i tryed install just these 3 expansion packs (pets, univeristy and ambitions) but it's not working.. I reinstalled only sims 3 but still same problem.. I really wanna fix it..
- crinrict11 years agoHero+
Are you starting new games to try or are you using existing ones ?
Could you try playing in windowed mode and check on the amount of RAM used. You can do so through your task manager.
XP is no longer supported by Microsoft and you really should consider an update.
- ApprovedAnonymous11 years ago
I will try update. And i will try again to reinstall. Huh i really need fix it. And i tryed windowed mode it not working still. I even can't open launcher. It jut says "Sims 3 has encountered a problem and need to close".
- crinrict11 years agoHero+
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/
You won't loose anything. Just make sure to not delete any files and make a backup.
(not sure if you already tried this.
- ApprovedAnonymous11 years ago
It didn't helped me. i didn't played sims 3, because it not worked. and i can't start it launcer doesn't open. I started now reinstall it again, but it's still same. I starting to think that i will not play sims 3 anymore, because i just can't fix that problem.. but i still wish that i will fix it.
- crinrict11 years agoHero+
Ah sorry, I thought it was working before.
Really unsure what could be causing it besides your low specs, especially if the launcher is crashing in the first place.
Did you patch your game to 1,67 with the super patch ?
- ApprovedAnonymous11 years ago
i have no idea did i patch or no. I don't understand, maybe you could say how patch it? :/
- crinrict11 years agoHero+
Try downloading the patch manually here:
http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-67/td-p/67858/Choose the super patch.
Apply it over everything even if it says you already have it and see if that helps matters.
- ApprovedAnonymous11 years ago
I installed patch, it's still not working, saying the same..
- ApprovedAnonymous11 years ago
but i have no imagine why it's not working. last week it worked with 3 expansion packs, after i installed ne more it started not working. So i reinstalled all game, and now Sims 3 not working ;/
- crinrict11 years agoHero+
Not sure if we covered this but did you buy the base game before or after september 2012 ?
Maybe bypassing the launcher would be an idea but that only works with the old version (base game pre september 2012)
- ApprovedAnonymous11 years ago
i bought it before september 2012
- ApprovedAnonymous11 years ago
Maybe i need more RAM space. How free it up?
- crinrict11 years agoHero+
Try bypassing the launcher as described here: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/ then
This is just for testing purposes to see if the game itself works. - ApprovedAnonymous11 years ago
Stll the same. I don't know, maybe i should try install and play sims 2. Because i think i will not fix that sims 3 problem
- crinrict11 years agoHero+
So it still crashes right away but it does start without the launcher, right ?
Maybe you have more luck with Sims 2.
Do you have Origin installed at all ? If so, what happens if you uninstall that ?
- ApprovedAnonymous11 years ago
Well i just had a same problem just with Sims 2. But i just fixed it when i open TS2.exe not launcher. But with Sims 3 it's not working.
- crinrict11 years agoHero+
Did you see my suggestions above ?
- ApprovedAnonymous11 years ago
i unindtalled Orgin. It still no working :/
- crinrict11 years agoHero+
Then I don't know, sorry
Other places to get help
- EA Game Advisor
- Tech forum on thesims3.com (make sure your language is set to US)
- ModTheSims (third party help site, use google)