Re: Sims 3 has encountered a problem and need to close

Windows XP.

And i tryed to delete expansion packs, but it still not works. And i really wanna to fix it.. Before 5 months i haved sims 3, and it worked, and only now it not works. What to do?

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You only have 2 GB of RAM. I would try uninstalling Pets and see if you can play that way. Your computer is probably running out of RAM.

Oh okay, thnaks i will try

Let me know what happens.

It's still same... I uninstalled all expansion packs, i left only Sims 3. But it still saying same.. Before about 5-4 months, i had sims 3 with many expansion packs, but i haved uninstall it. And now it's not working.. And i have no idea what happening.. yesterday i installe sims 3 university, pets and ambitions, it worked, after i install seasons it again saying that "Sims 3 has encountered a problem and need to close". Today i tryed install just these 3 expansion packs (pets, univeristy and ambitions) but it's not working.. I reinstalled only sims 3 but still same problem.. I really wanna fix it..

Are you starting new games to try or are you using existing ones ?

Could you try playing in windowed mode and check on the amount of RAM used. You can do so through your task manager.

XP is no longer supported by Microsoft and you really should consider an update.

I will try update. And i will try again to reinstall. Huh i really need fix it. And i tryed windowed mode it not working still. I even can't open launcher. It jut says "Sims 3 has encountered a problem and need to close".

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/

You won't loose anything. Just make sure to not delete any files  and make a backup.

(not sure if you already tried this.

It didn't helped me. i didn't played sims 3, because it not worked. and i can't start it launcer doesn't open. I started now reinstall it again, but it's still same. I starting to think that i will not play sims 3 anymore, because i just can't fix that problem.. but i still wish that i will fix it.

Ah sorry, I thought it was working before.

Really unsure what could be causing it besides your low specs, especially if the launcher is crashing in the first place.

Did you patch your game to 1,67 with the super patch ?

i have no idea did i patch or no. I don't understand, maybe you could say how patch it? :/

Try downloading the patch manually here:

http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-67/td-p/67858/

Choose the super patch.

Apply it over everything even if it says you already have it and see if that helps matters.

I installed patch, it's still not working, saying the same..

but i have no imagine why it's not working. last week it worked with 3 expansion packs, after i installed ne more it started not working. So i reinstalled all game, and now Sims 3 not working ;/

Not sure if we covered this but did you buy the base game before or after september 2012 ?

Maybe bypassing the launcher would be an idea but that only works with the old version (base game pre september 2012)

i bought it before september 2012

Maybe i need more RAM space. How free it up?

Try bypassing the launcher as described here: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/ then

This is just for testing purposes to see if the game itself works.

Stll the same. I don't know, maybe i should try install and play sims 2. Because i think i will not fix that sims 3 problem

So it still crashes right away but it does start without the launcher, right ?

Maybe you have more luck with Sims 2. 

Do you have Origin installed at all ? If so, what happens if you uninstall that ?

Well i just had a same problem just with Sims 2. But i just fixed it when i open TS2.exe not launcher. But with Sims 3 it's not working.

Did you see my suggestions above ?

i unindtalled Orgin. It still no working :/

Then I don't know, sorry

Other places to get help

• EA Game Advisor
• Tech forum on thesims3.com (make sure your language is set to US)
• ModTheSims (third party help site, use google)