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roberta591's avatar
roberta591
Hero (Retired)
8 years ago

Re: Sims 3 keeps crashing on windows 10

@magicmommaof5  Check to see if there is an update for the integrated video chip. Check to see if there is an update for the ssd.

1 Reply

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Hi @magicmommaof5,

    Did you have time to try to update your system as @roberta591 suggested? 🙂

    As one of the errors I can see in your dxdiag is related to the 'MSVCR80.dll' file, I would also recommend running Windows' Resource Checker by following these instructions:

    1. Press the Start button
    2. Type 'cmd' in the search box. Windows will find 'Command Prompt' desktop app - right click on it and select 'Run as administrator'.
    3. A black window will open. Write 'sfc /scannow' and press enter.

    Wait until it finishes and let us know the result you get,

    -Mai

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