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Anonymous's avatar
Anonymous
8 years ago
Approved

Sims 3 keeps crashing on windows 10

Hello! I bought a brand new Asus Zenbook a few weeks ago. It has 8 GB of Ram, i5 processor 7th gen, and a SSD (can't remember number but it is over 200). I also have Windows 10 installed. Since I don...
pc
technical issues
roberta591's avatar
roberta591
Hero (Retired)
8 years ago

@magicmommaof5  Check to see if there is an update for the integrated video chip. Check to see if there is an update for the ssd.

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @magicmommaof5,

Did you have time to try to update your system as @roberta591 suggested? 🙂

As one of the errors I can see in your dxdiag is related to the 'MSVCR80.dll' file, I would also recommend running Windows' Resource Checker by following these instructions:

  1. Press the Start button
  2. Type 'cmd' in the search box. Windows will find 'Command Prompt' desktop app - right click on it and select 'Run as administrator'.
  3. A black window will open. Write 'sfc /scannow' and press enter.

Wait until it finishes and let us know the result you get,

-Mai

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