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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: Sims 3 loading bar won't progress past startup screen

@colorclaw  That guide is really long (and has a lot of irrelevant or only rarely relevant information), so I'm not going to read the whole thing.  Instead, I'll start with the most basic suggestion, and if you've already done it, just let me know.  Move the entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop, which will allow the game to spawn a clean folder the next time you open the launcher.  Don't add anything to this folder; just see whether you can get far enough to load a save.

If the folder copies rather than moving, please let me know.

If moving the user folder doesn't or didn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @colorclaw  Just in case it's this simple, try telling the game to launch in windowed mode.  Go into Documents > Electronic Arts > The Sims 3, open options.ini, and set fullscreen to 0 (zero).

    Your dxdiag contains a lot of errors from Corsair software.  While it's not clear at all whether these are related to the Sims 3 issues, the next step is to try shutting down anything from Corsair in the Task Manager, including any background processes.  (Even if the name doesn't include Corsair, you should be able to recognize the logo.)

    If that doesn't help, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    When the computer reboots, go through the Task Manager's background processes again shutting down anything that doesn't absolutely need to be running, including software from Corsair, and Razer if you have any of that, and utilities like MSI Afterburner.  If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer again.

  • colorclaw's avatar
    colorclaw
    3 years ago

    @puzzlezaddict So setting the game to launch in window mode as well as deleting any background corsair processes seemed to fix it and I was finally able to load to the play screen, However I am unable to set the game to full-screen mode while in the in-game settings or while editing the options file back to 1.

  • colorclaw's avatar
    colorclaw
    3 years ago

    I was able to fix the fullscreen issue by pressing alt + enter to manually enter fullscreen but thank you so much for helping me w/ everything else @puzzlezaddict 🙂

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