To solve this problem (you know, after I gave up on reaching customer 'support'), I took the following steps:
Entered Edit town mode, and evicted my family, including the house, which I placed on an empty lot.
I then evicted them a second time (because I like the original spot), selling the second house and moving them back into the original house.
Problem solved, for now at least.
I was having the same issue while my Sim was in Al Simhara. From reading this thread I gathered that the lot my Sim lived on was bugged - that would be the base camp. So while I did a little town editing for a quest (the house I had to go to was unoccupied so I moved a Sim there), I also wrote some random text in the lot description for the base camp - that seems to have fixed the issue 🙂
I have a super easy and simple solution If anyone is still having this problem. Try duplicating the save file from the main menu of the game. There’s a little button that creates a duplicate save file of the save file selected. It fixed the problem by copying the save file without the problem that’s causing the map icons not to show I guess. I’m not sure if it will fix this problem for everyone but it did for me.
it doesn’t hurt to try this since it’s so easy and won’t ruin your game even worse.
I had this problem and tried duplicating the save file by going to main menu and clicking the file duplicate button. I then entered the duplicated save file went to zoom out and tada! Map icons are back. Now I just play the duplicate save file and delete the original.
Doing this made it so I didn’t have to move my sims, edit the town or start a new game which would have reset relationships, wishes, and make me have to replace or remake lots or re-edit the map to make to make it as close to how I had it.
This worked for me too, but of course it cancelled all the wishes I had for my Sim.
I don't know if anyone is still having this problem but I believe I have a fix!!!! Just go to the 3 dots in the left-hand corner, click EDIT TOWN, then click the hand icon to MOVE LOT. You can now rotate the lot IF you want to, but for me all I did was then click "accept" on that screen without moving it at all. Then the town/map icons appeared again! 🙂 After all this time, hopefully people haven't stopped playing and this fix will help!
