Re: Sims 3 University wont load all the way

Alright - but what version? 7, 8, 8.1? 

Try doing the factory reset and let me know what happens

Windows 7 and im doing the reset and its not working

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@Andromache2013 wrote:

Alright - but what version? 7, 8, 8.1? 

Try doing the factory reset and let me know what happens

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Okay - so the same thing happened with a fresh new save? 

Is this loading a save in general or when going to university? 

Could you post your dxdiag please? ttp://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/m-p/1049584/thread-id/47181

DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.

Display Devices
---------------
Card name: AMD Radeon HD 7310
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9809)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9809&SUBSYS_FDE61179&REV_00
Display Memory: 1960 MB
Dedicated Memory: 375 MB
Shared Memory: 1584 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3150
Native Mode: 1366 x 768(p) (59.998Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1114 (English)
Driver Version: 8.930.13.1000
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/6/2012 13:45:06, 933888 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-DB49-11CF-9376-ECDDBEC2C535}
Vendor ID: 0x1002
Device ID: 0x9809
SubSys ID: 0xFDE61179
Revision ID: 0x0000
Driver Strong Name: oem2.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Wrestler:8.930.13.1000😛ci\ven_1002&dev_9809&subsys_fde61179
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 194.8 GB
Total Space: 290.1 GB
File System: NTFS
Model: TOSHIBA MQ01ABD032 ATA Device

Drive: Q:
Model: n/a

Drive: D:
Model: MATSHITA DVD-RAM UJ8B0 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Time of this report: 8/7/2014, 14:10:33
Machine name: XXX
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite C855D
BIOS: InsydeH2O Version CCB.03.72.061.10
Processor: AMD E1-1200 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.4GHz
Memory: 4096MB RAM
Available OS Memory: 3682MB RAM
Page File: 2237MB used, 5123MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1179FC17&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6577 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/21/2012 23:25:02, 4756200 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

System Devices
--------------
Name: AMD SMBus
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_FF1E1179&REV_14\3&2411E6FE&3&A0
Driver: n/a

Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_FF1E1179&REV_00\3&2411E6FE&3&88
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&2411E6FE&3&C2
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_FF1E1179&REV_11\3&2411E6FE&3&B2
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_43A1&SUBSYS_00001022&REV_00\3&2411E6FE&3&A9
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&2411E6FE&3&C1
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_FF1E1179&REV_11\3&2411E6FE&3&9A
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&2411E6FE&3&A8
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&2411E6FE&3&C0
Driver: n/a

Name: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
Device ID: PCI\VEN_10EC&DEV_8176&SUBSYS_821210EC&REV_01\4&20C67C64&0&00A8
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_FF1E1179&REV_11\3&2411E6FE&3&92
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&2411E6FE&3&C7
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1510&SUBSYS_15101022&REV_00\3&2411E6FE&3&00
Driver: n/a

Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_FF1E1179&REV_05\4&16F9DD14&0&00A9
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_FF1E1179&REV_11\3&2411E6FE&3&B0
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&2411E6FE&3&C5
Driver: n/a

Name: AMD Radeon HD 7310
Device ID: PCI\VEN_1002&DEV_9809&SUBSYS_FDE61179&REV_00\3&2411E6FE&3&08
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&2411E6FE&3&A4
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_FF1E1179&REV_11\3&2411E6FE&3&98
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&2411E6FE&3&C6
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_1314&SUBSYS_FF1E1179&REV_00\3&2411E6FE&3&09
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_FF1E1179&REV_11\3&2411E6FE&3&A3
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_FF1E1179&REV_11\3&2411E6FE&3&90
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&2411E6FE&3&C4
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_FF1E1179&REV_01\3&2411E6FE&3&A2
Driver: n/a

Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1022&DEV_7806&SUBSYS_FF1E1179&REV_00\3&2411E6FE&3&A7
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&2411E6FE&3&C3
Driver: n/a

Btw: its when i try to play a save or new and i have mulitiple expansion packs and lots of CC 

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@Andromache2013 wrote:

Okay - so the same thing happened with a fresh new save? 

Is this loading a save in general or when going to university? 

Could you post your dxdiag please? ttp://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/m-p/1049584/thread-id/47181

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I need help someone please

@Blueice_simlover I understand you're frustrated, but please keep in mind that I'm just a user like you and I don't work for EA nor get paid for spending my own free time here. 

I asked around and a helper said that your drivers need updating - you might also want to take a look here: http://sims3.crinrict.com/en/2013/03/sim-not-arriving-at-university.html