@amandav101 Your Mac has an Intel Iris 5100; I looked it up. There's an entry specifically for the 5100 on the page I linked earlier.
@amandav101 Okay, let's try tweaking the graphicscards.sgr edit a bit. Where you see this:
card 0x0A2E "4th Gen Intel(R) Core processor graphics HD 5100 Iris - Mobile Haswell - ULT GT3"
Highlight the quoted text (don't highlight the quotes, just leave them), and command-x to delete it. Then highlight this:
Intel(R) Iris Graphics 5100
cmd-c to copy, and cmd-v to paste it between the quotes. It's important to copy, not to type, because the quotation marks will change to a different kind (one that the game can't read) if you type anything anywhere near them. If that happens, or you're not sure whether it did, just copy the quote marks from the first line above. Save and quit.
Now open graphicsrules.sgr, and cmd-F to search for 5100. You'll see this:
elseif (match("${cardName}", "*IntelHD5100Iris*"))
seti cardLevel $cardLevelMedium
seti isCardMatched true
Replace the part inside the asterisks (IntelHD5100Iris) with this:
Iris Graphics 5100
Leave all the punctuation, including the asterisks, intact.
Save your work, quit, restart your computer, and try to launch the game. Please let me know what found and matched values your deviceconfig has after this.
The service initialization error isn't better or worse, it's the same, just what you'd see if you hadn't solved the unknown error.
@amandav101 Okay, your card is recognized now, so that's good, at least. Please undo the steps to bypass the launcher, restart your computer, and try to launch the game. If you still get an unknown error, create a new admin user account on your Mac and try to launch the game from that. You can try it both with and without the launcher bypass.
By the way, you can continue to leave Origin out of the picture. Just launch the game from its icon in Applications.
