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@dragdil You'll need to contact EA customer support so that someone can look into the code for you. Perhaps you registered in on the Sims 3 store site, or maybe there's something wrong with the code, but only a support rep can tell you. It would be helpful to have any proof of purchase or ownership (receipt; photos of disc, case, insert with code printed on it; etc.) you can find when you're chatting with support.