Re: The sims 3 map and scroll glitch

@puzzlezaddict looks like its only on that save files i opened another house hold save files but nothing hapenned except for  now my pets also go bald everytime i zoom out and got their fur back if i zoom in. I tried to delete the caches but still got the glitch.

@eleckto01  Well, the graphics glitch with pet fur suggests this might be a system issue.  It would be helpful if you could run a dxdiag and attach the results to a post here (use the Browse button).

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also open the deviceconfig file inside your game folder, and copy the first 40 or so lines into a post here.  Be sure to delete the user and computer names if they reference your real name, but none of the other info is specific to your system.

@puzzlezaddict Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B360M AORUS Gaming 3
BIOS: BIOS Date: 04/20/18 14:06:49 Ver: 05.0000D (type: BIOS)
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16318MB RAM
Page File: 7792MB used, 10956MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Radeon RX 580 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_C5801682&REV_E7
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16330 MB
Dedicated Memory: 8172 MB
Shared Memory: 8158 MB
Current Mode: 1280 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.646008,0.337414), Green(0.328625,0.615734), Blue(0.146984,0.056164), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: C24F390
Monitor Id: SAM0D2C
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\amdxc64.dll
Driver File Version: 25.20.15017.1010 (English)
Driver Version: 25.20.15017.1010
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 01/02/2019 07:00:00, 1959320 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-C076-29DF5CC2D435}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0xC5801682
Revision ID: 0x00E7
Driver Strong Name: oem11.inf:cb0ae414b1258a48:ati2mtag_Polaris10DS:25.20.15017.1010😛ci\ven_1002&dev_67df&rev_e7
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 1 CPU: 4 RAM: 4 CPU Speed: 3192 Threading: 3
Adjusted CPU: 3856 RAM: 16317 Adjusted RAM: 15805 Cores: 6
=== Machine info ===
OS version: Windows 8 6.2.9200
OS prod type: 0
OS major ver: 6
OS minor ver: 2
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
Family: 6
Model: 14
Cores: 6
HT: 1
x64: 0
Memory: 16317MB
Free memory: 12101MB
User: Evaluation Software
Computer: DESKTOP-KHTASQF
=== Graphics device info ===
Number: 0
Name (driver): Radeon RX 580 Series
Name (database): Radeon RX 580 Series [Found: 0, Matched: 0]
Vendor: ATI
Chipset: Vendor: 1002, Device: 67df, Board: c5801682, Chipset: 00e7
Driver: aticfx32.dll, Version: 25.20.15017.1010, GUID: D7B71EE2-249F-11CF-C076-29DF5CC2D435
Driver version: 1010
Monitor: \\.\DISPLAY1
Texture memory: 32MB <<OVERRIDE>>
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1

i just made a new game and played it for a couple hours.It doesnt show any glitches sign tho.

@eleckto01  I'd still like to see the full dxdiag, saved as a txt file and attached to a post.  There's some information further down that I want to check.

Your graphics card is more than strong enough to handle rendering pets, and everything else that TS3 can throw at it.  But it's not recognized by the game, and you also have the 32 MB texture memory override.  Editing the game's .sgr files may fix the issues, and I'm happy to help.

@puzzlezaddict so its looks like that the game glitches everytime the sims got a newborn baby.

@eleckto01 I found your reply in the A Way Out forums, I've merged it with this post.

Ah thanks 🙇‍♂️

@eleckto01  Thanks for the dxdiag.  As you probably know, your computer is more than strong enough to handle TS3 and all its packs, so the graphics glitches you're seeing aren't due to insufficient hardware.  It might help though to try to get your card formally recognized by the game, and to fix the texture memory override as well.  If you're interested, I can walk you through that process, but it's probably better to handle it through PMs.

There is one potential issue I see with your system.  If you have TS3 installed on your small C drive, you'll probably run out of storage space soon.  You're fine now, but as you accumulate more saves, and they run longer, your game folder will take up more space.  The 34 GB you have free now is barely enough as it is.  And of course if you install other packs, they'll take up space as well.

So if you don't want to have to constantly monitor your free storage, and transfer all the files you're not currently using to your larger D drive, it might be better to install TS3 on D.  You'd need to uninstall the game, clean your computer's registry with a tool like Piriform's CCleaner (free download), and direct Steam to reinstall to D.  You'd also want to redirect your Documents folder to D.  Of course, if you've already done this, you're fine; just keep an eye on your free storage.

When you say the game glitches every time your sims have a baby, do you mean your existing save, or a new save as well?  You don't have to test it; I was just wondering.  And does it still help if you quit to desktop, clear your cache files, and reload?  If so, that might be the way to handle the issue.  TS3 is weird sometimes, and we have to just accept it and work around the more persistent glitches.  But the pet fur issue should probably be addressed; the graphics card recognition would be the place to start.

@puzzlezaddict  it happens to all save file may its new or old one.

@eleckto01  Okay, but does the glitch disappear after you've quit, deleted your cache files, and reloaded?  Are you testing in the same world, or different ones, and are you using different sims for the tests?

Regardless, you can try playing in a clean game folder to see whether that makes a difference.  Pull your entire TS3 game folder out of Documents and onto your desktop, and a new one will spawn the next time you launch the game.  Start a new save and test things out.  If you don't see any graphics glitches, you can copy your existing saves and other content into the new folder from the old one.

If you still see issues in the clean game folder, then getting your graphics card formally recognized is the next step.  The texture memory override in particular could be causing the issues you've described, and that's really easy to fix.

@puzzlezaddict  i tried to reload,make a new game and new save file but theres always a glitch when they got babies. I'll try the clean folder you said,if still got problems i'll tell you. Thanks for your helps before hand 🙇‍♂️