Re: The Sims 3 Supernatural

contact CS to assist with merging the accounts , although at th moment you will have to wait to able to contact the as there is maintenance going  on

Our support services systems will be undergoing a routine maintenance this evening, June 4th, from 8:30PST until 11:30PST.

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281