Re: Transferring all sims 3 editions to new computer

I am having a similar problem. I purchased The Sims 3 Starter Pack in November 2013. Everything ran fine until last month when it told me I had to log on to Origin to play. I was unable to figure out how to get Origin online. I went ahead ond unistalled and reinstalled to create a clean program. Now Origin won't accept the promo code because it has already been used. How can I get Origin to understand I have paid for these games and would like to be able to play them! 

@alyssaca

your probally getting the code used message because it is tied to the account you already regestired it on the sims3 and origin use the same email and password so try log into orign with the email and password you used for the sims3 account

if you need further assistance to for account related issues for example lost/forgotten/merge accounts you need to contact CS

if in the event you need to contact CS  

1.https://help.ea.com/en/contact-us/

 2.Click on the orange NEXT button  

3.Select a platform  

4.Click on the orange NEXT button

 5.Select a topic and describe your problem in a few words

 6.Click on the orange NEXT button

 7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

edit typo