I bought 3 game cards to redeem on the Sims 3 website and I have been trying and it is not working. When I put the code in; the loading icon thing appears for a really long time and nothing happens. The card never redeems. What can I do to fix it? Is something wrong with the website?
Thanks
Many people seem to have this issue
Contact Customer Support
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
Beware that there's no longer an Email option
