Forum Discussion

1_Apocryphal_1's avatar
6 years ago
Solved

Redeem Code is used?

Hi, so I just got a new computer and I'm installing all my ts3 expansion/stuff packs in it. The problem is why do I only have the base game and fast lane stuff? The rest of my packs are listed as "not owned" and I have to buy them again. When I try to redeem the code for a pack it says its already used. Why is this happening? I really dont want to buy the games again. I have the physical copies, not digital ones. Please help me, this is stressful.

  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @1_Apocryphal_1  There's no way to find your account using your codes, unfortunately.  EA doesn't allow games to be sold, or used ones to be registered, and that's probably the reason—they don't want people showing up with used disc copies trying to create or take over an account.  In your position, I'd start adding every email I'd ever had to Origin and clicking "forgot your password?" then checking the inboxes in the hopes that a recovery email appeared.

    Since that might be a bit of a long shot though, you're probably better off just installing from disc.  The fact that Seasons has the Origin logo shouldn't matter; it's only the base game that counts in this regard.  Here's what you need to do:

    • Uninstall the game and clean your computer's registry of all TS3-related entries, either manually or with a tool like Piriform's CCleaner.
    • Uninstall Origin as well.
    • Download the Super Patch from here:  https://forums.thesims.com/en_US/discussion/175477/official-ea-download-link-for-the-sims-3-cumulative-manual-update
    • Take your computer completely offline, as in, turn off wifi and/or unplug the ethernet cable.
    • Install the base game only.  If the EA Download Manager asks to control your install, say no.  The EADM will do everything it can to "upgrade" itself to Origin.
    • When the base game is installed, run the Super Patch and test.
    • Install your packs in order.  When you're done, run the Super Patch again.
    • Test to make sure the game runs.
    • Go online and open the launcher.  Accept any updates it offers; these are not Origin-related.  (Also, it can't download Origin onto your computer for you.)
    • For the missing store content patches, please read this thread:  https://forums.thesims.com/en_US/discussion/comment/16341942/#Comment_16341942

    This is the usual path to installing via disc, and it works for almost everyone.  If you run into trouble, just let me know, and I'll try to help.