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CheyenneLeeMari's avatar
CheyenneLeeMari
10 months ago
Solved

Redeemed Sims 3 codes but wont download as says only available on windows?

Hi there, I have recently downloaded my Sims 3 games on my new Apple laptop. I have redeemed a few codes but they are not available to download and has the message 'Available on Windows'. Please a...
  • EA_Solaire's avatar
    EA_Solaire
    10 months ago

    Hi @CheyenneLeeMaria 

    It sounds like you're missing the 64-bit versions of these expansions on your account- while this isn't something I can check on for you over the forums, the live support team can review your account information a bit further and get the 64-bit versions of your packs added for you.

    Please reach out to live support from the help site here so they can take a look with you: https://help.ea.com/en/help/faq/using-ea-help/ 

    If you already have the 64-bit version on your account, but you have DLC missing in The Sims 3 launcher, please see this thread as well for more information. 

hbillows's avatar
hbillows
2 years ago
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I have opened multiple cases with EA Support - it seems impossible to get any actual assistance.

I have spent hundreds on The Sims 4 content and now trying to play old games that I own, but I can't install them! If someone could please help me I would be incredibly grateful. Surely there has to be a way to get access to content I have PAID for?

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago
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Hey there @hbillows 

Is this happening with all your packs, or only a few of them?

Have you been able to connect to live chat to speak with an advisor about this yet, or is the chat not working for you? 

  • hbillows's avatar
    hbillows
    2 years ago
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    Hi there!

    Thank you for your response.

    It is happening with sims 3 ambitions, generations and supernatural. I have purchased the games, they are appearing as 'unlocked' on origin, but I cannot install them. I have the sims 3 base game (64-bit), late night, seasons and world adventures installed and they are working fine. I am running the games on a Macbook Air M1 (2020). 

    No, I have not been able to access any live chat and I have had no response to the cases I have opened. 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      12 months ago
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      @hbillows 

      You should be seeing the 64-bit version of these packs on your account now- please check your game library. 

      • cottentails11's avatar
        cottentails11
        11 months ago
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        @EA_Solaire I have been having the same issue, I have all my other Sims 3 expansion packs but for Showtime its just saying unlocked ans I cant install it
  • 73505929ea01eb6's avatar
    73505929ea01eb6
    6 months ago
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    Hello, I'm having the exact same problem but cannot access EA live chat. When I enter my details and click 'Start Chat', the page simply goes back to home page. I've tried on every browser, two different computers. in cognito mode, on mobile, mac, windows, NOTHING will work. It says live chat waiting time is 1-7minutes, so its obviously open. Please help me. This is just hopeless at this point and its really unfair. I also cannot log a case because the same thing happens, it just goes back to EA UK Support home page. 

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Sims 3 codes but wont download as says only available on windows?","id":"message:11143008","revisionNum":1,"repliesCount":115,"author":{"__ref":"User:user:1207328"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:11143008"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11143008"},"body@stripHtml({\"truncateLength\":200})":" Hi there, I have recently downloaded my Sims 3 games on my new Apple laptop. I have redeemed a few codes but they are not available to download and has the message 'Available on Windows'. Please a...","body@stringLength":"249","rawBody":"

Hi there,

I have recently downloaded my Sims 3 games on my new Apple laptop.

I have redeemed a few codes but they are not available to download and has the message 'Available on Windows'.

Please assist me with this urgently.

","kudosSumWeight":2,"postTime":"2024-06-09T09:06:06.684-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:mac","text":"mac","time":"2024-07-16T18:55:59.153-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11143008_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4593},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:11143008":{"__typename":"Conversation","id":"conversation:11143008","solved":true,"topic":{"__ref":"ForumTopicMessage:message:11143008"},"lastPostingActivityTime":"2025-01-19T16:55:50.603-08:00","lastPostTime":"2025-01-19T16:55:50.603-08:00","unreadReplyCount":115,"isSubscribed":false},"ModerationData:moderation_data:11143008":{"__typename":"ModerationData","id":"moderation_data:11143008","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:11143008_1":{"__typename":"Revision","id":"revision:11143008_1","lastEditTime":"2024-06-09T09:06:06.684-07:00"},"ForumReplyMessage:message:11143010":{"__typename":"ForumReplyMessage","id":"message:11143010","conversation":{"__ref":"Conversation:conversation:11143008"},"author":{"__ref":"User:user:188792"},"revisionNum":1,"uid":11143010,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"subject":"Re: Redeemed Sims 3 codes but wont download as says only available on windows?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11143010"},"parent":{"__ref":"ForumReplyMessage:message:11143009"},"body":"

Hey there @hbillows 

\n\n

Is this happening with all your packs, or only a few of them?

\n\n

Have you been able to connect to live chat to speak with an advisor about this yet, or is the chat not working for you? 

","body@stringLength":"354","rawBody":"

Hey there @hbillows 

\n\n

Is this happening with all your packs, or only a few of them?

\n\n

Have you been able to connect to live chat to speak with an advisor about this yet, or is the chat not working for you? 

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Hi @CheyenneLeeMaria 

\n\n

It sounds like you're missing the 64-bit versions of these expansions on your account- while this isn't something I can check on for you over the forums, the live support team can review your account information a bit further and get the 64-bit versions of your packs added for you.

\n\n

Please reach out to live support from the help site here so they can take a look with you: https://help.ea.com/en/help/faq/using-ea-help/ 

\n\n\n

If you already have the 64-bit version on your account, but you have DLC missing in The Sims 3 launcher, please see this thread as well for more information. 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2024-06-10T07:55:35.690-07:00","lastPublishTime":"2024-06-10T07:55:35.690-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":6066},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:11143008/message:11143049","readOnly":false,"editFrozen":false,"body@stringLength":"1219","rawBody":"

Hi @CheyenneLeeMaria 

\n\n

It sounds like you're missing the 64-bit versions of these expansions on your account- while this isn't something I can check on for you over the forums, the live support team can review your account information a bit further and get the 64-bit versions of your packs added for you.

\n\n

Please reach out to live support from the help site here so they can take a look with you: https://help.ea.com/en/help/faq/using-ea-help/ 

\n\n\n

If you already have the 64-bit version on your account, but you have DLC missing in The Sims 3 launcher, please see this thread as well for more information. 

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I have opened multiple cases with EA Support - it seems impossible to get any actual assistance.

I have spent hundreds on The Sims 4 content and now trying to play old games that I own, but I can't install them! If someone could please help me I would be incredibly grateful. Surely there has to be a way to get access to content I have PAID for?

","body@stringLength":"359","rawBody":"

I have opened multiple cases with EA Support - it seems impossible to get any actual assistance.

I have spent hundreds on The Sims 4 content and now trying to play old games that I own, but I can't install them! If someone could please help me I would be incredibly grateful. Surely there has to be a way to get access to content I have PAID for?

","author":{"__ref":"User:user:5079603"},"isEscalated":null,"postTime":"2024-04-01T13:59:13.004-07:00","solution":false,"kudosSumWeight":3,"repliesCount":6,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11143009_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4562},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Revision:revision:11143010_1":{"__typename":"Revision","id":"revision:11143010_1","lastEditTime":"2024-04-02T07:46:18.354-07:00"},"QueryVariables:ReplyList:message:11143010:1":{"__typename":"QueryVariables","id":"ReplyList:message:11143010:1","value":{"id":"message:11143010","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1742916204000","value":{"altText":"{login}'s 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download as says only available on windows?","moderationData":{"__ref":"ModerationData:moderation_data:11143011"},"body":"

Hi there!

Thank you for your response.

It is happening with sims 3 ambitions, generations and supernatural. I have purchased the games, they are appearing as 'unlocked' on origin, but I cannot install them. I have the sims 3 base game (64-bit), late night, seasons and world adventures installed and they are working fine. I am running the games on a Macbook Air M1 (2020). 

No, I have not been able to access any live chat and I have had no response to the cases I have opened. 

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Hi there!

Thank you for your response.

It is happening with sims 3 ambitions, generations and supernatural. I have purchased the games, they are appearing as 'unlocked' on origin, but I cannot install them. I have the sims 3 base game (64-bit), late night, seasons and world adventures installed and they are working fine. I am running the games on a Macbook Air M1 (2020). 

No, I have not been able to access any live chat and I have had no response to the cases I have opened. 

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@hbillows 

\n\n

You should be seeing the 64-bit version of these packs on your account now- please check your game library. 

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@hbillows 

\n\n

You should be seeing the 64-bit version of these packs on your account now- please check your game library. 

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Hello, I'm having the exact same problem but cannot access EA live chat. When I enter my details and click 'Start Chat', the page simply goes back to home page. I've tried on every browser, two different computers. in cognito mode, on mobile, mac, windows, NOTHING will work. It says live chat waiting time is 1-7minutes, so its obviously open. Please help me. This is just hopeless at this point and its really unfair. I also cannot log a case because the same thing happens, it just goes back to EA UK Support home page. 

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Hello, I'm having the exact same problem but cannot access EA live chat. When I enter my details and click 'Start Chat', the page simply goes back to home page. I've tried on every browser, two different computers. in cognito mode, on mobile, mac, windows, NOTHING will work. It says live chat waiting time is 1-7minutes, so its obviously open. Please help me. This is just hopeless at this point and its really unfair. I also cannot log a case because the same thing happens, it just goes back to EA UK Support home page. 

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