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qkfif3wlnfgq's avatar
qkfif3wlnfgq
2 years ago

Reemding code for Hidden Springs via Sims3 website, website down?

Just purchased the Hidden Springs world via the EA App. Have tried to follow instructions in email but on going to My Page > My Account > Redeem A Code, there is a website error saying "Be Right Back! Out site appears to be down right now" etc. 

The site seems to be super old and I'm wondering if I've just lost my money or if anyone is actually working on the error.

Please advise

Thanks

N.B Logged in using same account what I logged into EA Launcher (i.e Google one-click sign in). Borked.

technical issues
the sims 3 store

3 Replies

  • Blayer98's avatar
    Blayer98
    New Ace
    2 years ago

    I noticed the website went down for about half an hour (apparently it was down for an hour and a half according of another Sims 3 player I’m friends with on the site) but it did eventually go back up after that brief period of downtime, and you should be able to redeem the code now 🙂 I noticed it straight away as I saw that when I went into Shop Mode to look for something the page was consistently a white screen.

  • qkfif3wlnfgq's avatar
    qkfif3wlnfgq
    2 years ago

    Are you logging in through the Sims 3 Launcher? 

    My confusion is with the separation between the two accounts. There's EA Launcher... TheSims3.com.. the Sims 3 Launcher. 

    The website (My Page > My Account > Redeem a Code), through a web-browser, is still down. See attached image. 

    Also going to Store > My Store Account gives the same error message. 

    I can't login through the Sims 3 Launcher because I login using my Google One-Click sign in. And I can't redeem a code through the website.

    So I'm really just... stuck. I'd love if an EA rep could reply. This is way too confusing. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @qkfif3wlnfgq  I saw the same Be Right Back page when clicking Redeem a Code just now.  But hitting the Refresh button allowed the page to load properly.  So please try that, a few times if necessary.  If that doesn't help, switch browsers.  I'm using Firefox.

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