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50wishes's avatar
50wishes
12 years ago

Refreshing online purchases tripled my order.

I purchased a 2040 sim points bundle (with bonus) and pressed refresh twice which charged me for two extra bundles. I urgently require a refund. Is there a number I could call to fix this?

pc
technical issues

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    You need to contact a Customer Support game advisor for this

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Set your language to US at the bottom
    3. Click on Contact a game advisor 
    4. Describe your issue with a few words
    5. Click on Find a Solution
    6. Select Product: ex: The Sims 3 or Origin
    7. Select Issue Type: ex: Billing/Purchasing or Account Management
    8. Select Platform: PC
    9. Click Find solution
    10. Scroll down and click I still need help
    11. Click Chat Now to chat with a Game Advisor

    With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    I am playing Trizzle & it states for me to refresh the page, however, there is not a button stating refresh for me to go to. Please help me.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @HeslesPlayer  There should be a refresh button and symbol in the browser you are using. Refresh should (I do say should) tell the server to resend the current page you are looking at.

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