The way I understand the instructions, is that if you enter your codes on the Origin site first, you might be screwed and now need to call customer service. The codes have to be entered on the EA website. But, people are supposed to try logging out and then logging back in to the EA website a few times, and that might get the items to show up in your Purchase History.
http://www.thesims3.com/incentive/ep9origin Spirit Pack
http://www.thesims3.com/incentive/universityliferedeem Uni Limited Edition content
http://forum.thesims3.com/jforum/posts/list/647877.page Crincrit's bug thread.
1-866-543-5435 EA customer service. Don't even bother right now, they're probably still swamped.
Btw, sorry for whining. I realize that not only is it not EA's fault that the mail carrier is crawling backwards from the shipping point of origination, but also I should actually thank EA for the free shipping -- which hey they ARE paying for.
Hard to be thankful though when I'm dying to play it! Sounds like they did an AWESOME job on Uni!! Plus I get the feeling that the post office is trying to punish me for going the el cheapo route... Er, I bet EA contracted with them, so the shipping cost is more like two dollars per package, instead of the standard $6 or $7. And supposedly this was an acceptable arrangement with the mail carriers because hey they proposed the offer in the first place. So they're basically sadists, offering a service and then doing a seriously craptastic job. The mail rep I talked to yesterday suggested it might even take NINE DAYS for a package to traverse less than 200 miles. I shudder to think how long it might take for the people who live even further away.
They're going to mangle the package, I just know it. Everything which can go wrong, has so far. :lol:
EA Staff (Retired)
