Forum Discussion

Anonymous's avatar
Anonymous
12 years ago
Solved

REGISTRATION CODE ISSUE****

Hi, So basically I have already registered my game and everything but when I am about to play the game a sign pops up saying "Re-enter and verify your Registration Code" "Please carefully re-enter ...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    12 years ago

    Basically, I just went on the live chat thing. and they went through security questions and details so they knew it wasn't a hacker who is asking. & even if you forgot your security question answer they will send you a code via email 🙂

    Then they just told me to unistall sims 3 off the computer (but you would need to do it through the live chat as they edit it through there I think (you won't be able to do it by yourself.) then said for me to reinstall it.

    They are very helpful 🙂 I recommened using the live chat as it is the easiest way (and it's not a video chat, its just like messaging 🙂 )


    Details on how to contact costumer service 
     
    1.https://help.ea.com/en/contact-us/ 
    2.Click on the orange NEXT button
    3.Select a platform
    4.Click on the orange NEXT button
    5.Select a topic and describe your problem in a few words
    6.Click on the orange NEXT button
    7.Click Chat Now to chat with a Game Advisor


    guide on how to contact CS 

    http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

rumbutter's avatar
rumbutter
Hero (Retired)
12 years ago

make sure origin and the sims 3 is not been blocked by your antivirus/firewall

is this is happening in the blue installation window  ?

you might have to contact CS
 
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

Anonymous's avatar
Anonymous
12 years ago

Hi,

Thanks for your help 🙂

The game is already installed fully, and it just happens when I press the "play button" on "the Sims 3 launcher"

I don't think my antivirus program is blocking it as I have used it before with the same virus program but I will contact the CS.

Thanks for your help 🙂 I appreciate it

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    please let us know what happens and if  CS can solve it and what steps where taken to fix the issue as it may help other players who run into the same issue if they can't help let us know and one of the helpers may be able to assist further

    • Anonymous's avatar
      Anonymous
      12 years ago

      Basically, I just went on the live chat thing. and they went through security questions and details so they knew it wasn't a hacker who is asking. & even if you forgot your security question answer they will send you a code via email 🙂

      Then they just told me to unistall sims 3 off the computer (but you would need to do it through the live chat as they edit it through there I think (you won't be able to do it by yourself.) then said for me to reinstall it.

      They are very helpful 🙂 I recommened using the live chat as it is the easiest way (and it's not a video chat, its just like messaging 🙂 )


      Details on how to contact costumer service 
       
      1.https://help.ea.com/en/contact-us/ 
      2.Click on the orange NEXT button
      3.Select a platform
      4.Click on the orange NEXT button
      5.Select a topic and describe your problem in a few words
      6.Click on the orange NEXT button
      7.Click Chat Now to chat with a Game Advisor


      guide on how to contact CS 

      http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

      • rumbutter's avatar
        rumbutter
        Hero (Retired)
        12 years ago

        this is fantastic to hear :D glad you got it solved  thank you for letting us know 🙂

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