Hello all,
We've released a backend fix for this issue yesterday, at this time believe it to be resolved.
Thank you all for your patience while we worked towards a resolution.
What i wish would change is at least the transparency. at least tell us they dont know whats going on. or tell us what they THINK is going on, but EA is just leaving us in the dark with the occasional "we are working on it" whenever someone points it out. and its extremely frustrating. i cant afford to just buy all of it again on steam. a lot of people dont want to spend more money. I'm just incredibly upset i cannot play this game. ive been stalking this thread for about 2-3 weeks now. ☹️
This is my first post on any EA forum, and I too have been following this thread - although now with an ever increasing sense of pessimism.
I know I had to turn off overlay in the EA app to get store content (or any other CC in Sims3pack format) to even install via the launcher. Removing the option to download packs via Origin is also a bad move IMHO, because at least that may have been an option as a workaround.
@GaryW23 yeah, i feel really left out and like.. "blocked" by ea. it feels unfair that we all suddenly got the game ripped away and have no real updates as to whats going on.
@paintedneonI'll restate again it's really interesting they haven't pulled any of the listings for the DLC - something that does run afoul of various consumer protection laws around the world.
@NineDog This is what i was thinking, surely EA cant just treat its customers like this...
Mistakes can always happen but when you pull something like this one can atleast expect some kind of update(s) on the progress at hand.
Dont get me wrong, i am not new with EA and its greedy mentality... this is the main reason why i almost never buy a game with EA's name on it, Sims is prety much the only one.
What i am getting at is this, cant we get this to a higher authority or something..? surely..
@NineDog they give us a dlc when we have EA play too, which is so ironic. we cant run any of it and its still being sold. ea has always been greedy, but this is, again, so low of them.
Honestly this issue needs publicity, perhaps some Tubers/Streamers could bring the spotlight to this issue where it gradually gains traction and puts the pressure on EA and have them finally begin to get the ball rolling. All companies dread making the headlines for something their at fault for, and this behaviour on behalf of EA has been both complete negligence and ignorance and they still have yet got to address the most obvious issue which is the unknowing customers being baited into buying Sims 3 DLC, and without actually receiving the paid for content. between both the ORIGIN and EA app platforms since the earliest known date of September regarding the first known surfacing of this problem to my knowledge.
This thread has become harder to find within google or any search engine, and is really the only one that has been properly discussing the matter, i too have been following this issue for some weeks now since my initial purchase of multiple DLC on the 20'th of October that were over 100$, which were only so low because they were purchased from a 3rd party key seller online. Each of the DLC i will mention a little later below are not possible at all for myself to download and i own 11 separate DLC packs. I initially presented and discussed my problem with live customer support very respectfully day 1 of purchase after frustratingly trying to resolve the issue my end prior to realizing it was actually fault on EA. I tried both ORIGIN and EA, hell i even attempted to discover a workaround using older versions of each application. I had even asked EA the earliest that the issue were presented to EA, to which they couldn't provide an actual proper response.
[70,80,90'ies] [Ambitions] [Generations] [High End Loft Stuff] [Late Night Expansion] [Master Suite] [Outdoor living] [Pets] [Seasons] [Showtime] [Town Life Stuff]
Absolutely yes, I also think that it could be helpful if this problem became public. I have already tried to make Youtuber aware of it, unfortunately without success. But if you can describe the situation precisely in English and possibly send English screenshots, please try it too (my native language is German). It would be also already good, so that no more people buy Sims 3 products.
With me it is now a good three weeks. Today I tried again to download only the base game, because I could not open and play it for about two weeks (an error message always appeared). The download process ran for about 2 sec, since then it got stuck and shortly after that the EA app crashed as well.
I had hoped that the update of the EA App would bring improvements. Unfortunately, this is not the case at all, which makes me very doubtful that anyone at EA is even dealing with the problem with Sims 3.
I don't expect anyone at EA to care about a solution in 2022. They will most likely just wait until the storm of error messages dies down. Therefore, the only thing we can do is keep sending in such reports so they can't shut it up completely.
I for one am switching to Steam, although paying EA of all people twice for the same product annoys me greatly. However, because of this incident here, I will never purchase a product from them again in the future. So far, I've even bought Sims 4 DLC from time to time - I'm definitely stopping that right now (and games other than Sims don't interest me).
I absolutely agree, I think this course of action is about the best we can do. If EA is willing to trick customers into buying unusable expansion packs and DLC for the Sims 3, and continue to refuse the general public an answer as to WHY the packs are broken, then we should do all in our power to make this known. Contact gaming news outlets, youtubers big and small (we want quantity so the news of their neglect spreads far), tweet about it under some unifying hashtag-- there's already a #FIXOURSIMS3 that could work for that purpose. Whomever you approach doesn't matter, so long as we shine a spotlight on EA's neglect for all to see. We cannot stay an echo chamber if we want results.
One youtuber I'd like to help spread the word would be YongYea, someone who has exposed the ill practices of EA (and many a greedy company) in the past. Perhaps we could tag him in tweets @YongYea or email him detailed accounts of our current situation, see if he'd be willing to post a video or two on the matter.
If anyone has any other suggestions for outlets we can reach out to, that'd be swell. Anything to help notify the masses and keep others from spending money on a broken product.
EDIT:: Was replying to @MaccaG59, not sure why it didn't show up as a reply, LOL
Just a follow-up, I'm doing my part in spreading the word. Don't be afraid to send emails, folks. 👍
Ive been spreading the news in my own discord server, along with simcord and talking to some small creators i know about the issue. it 100% needs to be publicly talked about. It's still insane how over a month has passed and nothing has happened other than a single twitter post. I've been logging onto this forum every day and theres always new pages. the problem is going to keep growing whether EA likes it or not. I've contacted support, sent emails, ect. I even check to see if the sims 3 collection is on sale on steam every day lol. i dont want to buy the game again but if this problem isn't fixed by time i have the money to do so, then it will have to be the case.
EA has also started to ignore us on twitter. As the days go on they are responding less and less to comments about the sims 3. This is so frustrating.
https://twitter.com/kendallreno_/status/1590046849779793922?s=20&t=7OE0jjcVY51fmGo0qQgnyg can anyone confirm this? im doing some twitter stalking.
@Bluegayle thats strange. i wonder why its specifically fast lane? mine just quits immediately or pretends to download 80's n 90's EP and quits.
This is frankly appalling and incredibly frustrating. I can't believe I have stalked a forum page for 3 weeks in the hope of finding out whether I could eventually play a game I paid good money for.
I'm switching to Steam because I love the Sims 3, but that's the last coin they will ever see coming from my wallet. I can tolerate technical issues, but I can't tolerate unfair business practices.
Same. I'm waiting for my paycheck to buy the collection on steam. It's been months i'm waiting for the fix. If you check the comments and the dates it's since june.
The worst thing about this, for me at least, is that ive been waiting a month, i tried to suffice with the sims 2, and now im absolutely burnt out of motivation to play any videogames at all. A company neglecting such a loved game is really REALLY disheartening. we all just want to enjoy our games.. im not spending a dime on anything with EA's name on it, ever, unless i have to resort to buying the steam version.
Hi folks,
I'm new this posting on forums and couldn't quite figure out how to add to without replying.
Anyway, I stumbled upon this problem like many of you about two weeks ago. (sigh) Now I don't know about outside of the UK but an option for people if they haven't done it already is reporting the problem to Trading Standards because I'm pretty sure this is unfair trading. You fill out a form with what has happened and then Citizens Advice looks into it. Just another idea to spread the word!
We've got over 60 pages now in this forum and it has been months without any results so excuse me if I am direct at this.
Community Management, status report NOW. Give us what you found out, what steps have been already taken and when we can ETA count on a solution. We don't want your * that it is "under investigation" (and don't you dare) we want clear facts what is going on in your offices and departments. If you don't have the intel (since your are just the Community Management/Support acting as the link between the community and the responsible departments) pressure your colleagues for more details. We are not talking about some minor problem here, we are talking about a problem where people have on average paid $100-$300 only getting in return a middle finger from you and the company.
Not much of an update. but ive contacted gaming news outlets. i havent gotten any responses. im trying to update what im doing to help daily. ive reached out to big and small creators on youtube as well. and @Battlefield3PC96 i agree, it also shouldnt be legal to still buy the games dlc when they are unplayable. :/ we want REAL updates.
